IBM Support

PH38392: THE REMOVE BUTTON IN A RELATIONSHIP GRID CARD IN A CREATION VIEWFAILS

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APAR status

  • Closed as program error.

Error description

  • Description:
    When you have a creation view with a relationship Grid card
    configured to associate parents. Once you have selected a parent
    and you have still not saved, if you select the object from the
    Grid card and click Remove, you receive an ?OP-00002 The
    requested operation could not be completed? error because the
    button is trying to delete the object.
    
    Workaround:
    Click Cancel, then click again on Associate Parents and unselect
    from the wizard the parent that you want to remove/disassociate.
    
    Prerequisites:
    A)	OpenPages with solutions installed
    
    B)	Create the Creation view
    1.	Log into OpenPages as OpenPagesAdministrator
    2.	At top-right side, click the cogwheel icon > Solution
    Configuration > Views
    3.	Click Add New
    4.	Configure as follows and then click Add:
    a.	Tick the Use as default view for this object type for all
    profiles
    b.	Object type = Business Entity
    c.	Name = SOXBusEntity CreationView
    d.	Type = Creation
    e.	Copy from view (Optional) = Detail
    5.	Drag and drop a Relationship Fields > Grid to the General
    section
    6.	Configure as follows and then click Done
    a.	Label = Associate/Disassociate Parents
    b.	Relationship Type = Parents
    c.	Object Type = Business Entity
    d.	Click Actions > Add Action > Associate
    e.	Enter ?Associate Parents? as Label and then click Done
    7.	Click Publish
    
    Steps to Reproduce:
    1.	Log into OpenPages
    2.	At left-top side, click the principal menu icon >
    Organization > Business Entities
    3.	Click Add New
    4.	Under Associate/Disassociate Parents card, click Associate
    Parents
    5.	Select any business entity and click Done
    6.	Tick the added business entity and then click Remove twice
    7.	The error ?OP-00002 - The requested operation could not be
    completed? is shown
    a.	The business entity is not disassociated
    8.	Click Cancel
    9.	Click Associate Parents again
    10.	Untick the business entity that you added on step 5 and then
    click Done
    a.	The business entity is disassociated successfully
    
    Expected Results:
    Whether the Remove button do not appear under this specific use
    case or that it disassociates instead of trying to delete the
    object.
    
    Actual Results:
    Error message is shown, and customer is confused since assuming
    it?s not possible now to disassociate it
    
    Error Message:
    OP-00002 - The requested operation could not be completed
    

Local fix

  • Click Cancel, then click again on Associate Parents and unselect
    from the wizard the parent that you want to remove/disassociate.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * THE REMOVE BUTTON IN A RELATIONSHIP GRID CARD IN A CREATION  *
    * VIEW FAILS                                                   *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages with Watson 8.2 Fix Pack *
    * 3 (8.2.0.4). See the following document for details on       *
    * obtaining OpenPages 8.2.0.4:                                 *
    * https://www.ibm.com/support/pages/openpages-watson-82-fix-pa *
    * ck-4                                                         *
    ****************************************************************
    

Problem conclusion

  • On creation views, items in the parent assoc grids are not
    actually associated. They will get associated when the object is
    created. When in add mode, we just removed the selected items
    from the UI instead of actually disassociating them.
    
    Customers should download OpenPages with Watson 8.2 Fix Pack 3
    (8.2.0.4). See the following document for details on obtaining
    OpenPages 8.2.0.4:
    https://www.ibm.com/support/pages/openpages-watson-82-fix-pack-4
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH38392

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    820

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-06-23

  • Closed date

    2021-12-09

  • Last modified date

    2021-12-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"OpenPages GRC Platform"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"820"}]

Document Information

Modified date:
10 December 2021