PH36404: SYNCREPLICA OPERATION, IF BLOCKED AT THE START BY AN ACL FAILURE, ERRONEOUSLY DELETES THE SYNC PACKET

APAR status

• Closed as program error.

Error description

• When importing sync packets, if the following error occurs at
  the beginning of an import, the packet is incorrectly deleted.
  This most often occurs if the sync import is being performed
  manually on the VOB server or with a custom receipt handler.
  
  multitool: Error: No permission to perform operation "read
  info".
  multitool: Error: ACL on "vob" kind does not grant you
  "read-info" permission.
  multitool: Error: VOB "\myvob" is not accessible to the current
  user.
  
  On sync import errors, the packet where the erorr occurred is
  supposed to be preserved in the event that the issue was a
  transient one.
  
  This issue ONLY occurs on ACL-enabled VOBs. It is not currently
  observed when packets are imported using the sync_receive
  script. However, the deletion of the packet on import failure
  prevents a retry.
  

Local fix

• If the import is happening in a custom receipt handler, Set
  CCASE_ACL_RECOVERY_MODE=QUIET in that script.
  If the import is a manual one done as someone other than the VOB
  owner, Set the  CCASE_ACL_RECOVERY_MODE environment variable to
  QUIET in that shell before running the import.
  
  Alternatively, you add the albd account or the ClearCase
  administration group as a "Full control" user in the VOB,
  element, policy, and rolemap ACLs.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users of ClearCase Multisite.                                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * On a ClearCase Multisite recursive import failure, the       *
  * condition check before deleting a packet was missing to      *
  * check if there is any target VOB available or not. It was    *
  * only checking the variable which updates when -invob is      *
  * provided. Hence, import process assumed there were no target *
  * VOB available and packet was deleted.                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A fix is available in ClearCase versions 9.0.1.14, 9.0.2.6 and
  9.1.0.3
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARCASE WIN

• Fixed component ID

  5724G2900

Applicable component levels