IBM Support

PH35817: INSTALLER VALIDATION FAILS WHEN DATABASE IS MANUALLY UPGRADED TO8.2.0.2

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APAR status

  • Closed as program error.

Error description

  • After manually upgrading the database schema to 8.2.0.2, the
    installer validation for the 8.2.0.2 fix pack fails because the
    OpenPages application login fails. This is due to a mismatch
    between the BouncyCastle class name in the database (which has a
    newer version's class name) and on the app server, which still
    has the older BouncyCastle jar until the 8.2.0.2 fix pack is
    installed.
    
    Build number and test system access info
    
    8.2.0.2-121
    
    Steps to Reproduce
    
        Have an OP 8.2 or 8.2.0.1 environment.
        Manually upgrade the database to 8.2.0.2, following
    https://www.ibm.com/support/knowledgecenter/SSFUEU_8.2.0/op_grc_
    installation/c_op_ig_fp_db2_update_db_manually.html
        Restart the servers, and in the OP Installer attempt to
    validate for the 8.2.0.2 fix pack install
    

Local fix

  • Let the OP Installer complete the database upgrade
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * INSTALLER VALIDATION FAILS WHEN DATABASE IS MANUALLY         *
    * UPGRADED TO 8.2.0.2                                          *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages 8.2.0.2 Interim Fix 1    *
    * from Passport Advantage. See the following document for      *
    * details on obtaining OpenPages 8.2.0.2 Interim Fix 1:        *
    * https://www.ibm.com/support/pages/openpages-watson-8202-inte *
    * rim-fix-1                                                    *
    ****************************************************************
    

Problem conclusion

  • When a manual db upgrade causes the OpenPages login to fail,
    this change causes the validation to ignore the error and
    proceed. The installer makes this determination by comparing the
    current db schema version to the latest version in
    openpagesregistry.xml, and if the db version is higher then the
    error is ignored.
    
    NOTE:  If you have encountered this issue while attempting to
    install OpenPages 8.2.0.2, you will need to update your
    Installation server to 8.2.0.2.1, and then use the 8.2.0.2.1
    Installation server to update your system to 8.2.0.2 and
    8.2.0.2.1.  Please follow the instructions in the 8.2.0.2.1
    Readme
    
    Customers should download OpenPages 8.2.0.2 Interim Fix 1 from
    Passport Advantage. See the following document for details on
    obtaining OpenPages 8.2.0.2 Interim Fix 1:
    https://www.ibm.com/support/pages/openpages-watson-8202-interim-
    fix-1
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH35817

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    820

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-03-29

  • Closed date

    2021-04-26

  • Last modified date

    2021-04-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"820"}]

Document Information

Modified date:
27 April 2021