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PH35251: WITH DEFAULT LIST VIEW QUERIES ENABLED, CQWEB THROWS TIMEOUT ERRORS DURING VARIOUS ACTIONS(MODIFY, REFRESH) IN THE RECORD.

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APAR status

  • Closed as program error.

Error description

  • ClearQuest version 9.0.1.7
    
    Customer reported when using cqweb client in 9.0.1.7, the users
    ran
    into Timeout errors,
    "Das zulässige Zeitlimit für die Anforderung wurde beim
    Warten
    auf die Freigabe einer gesperrten Ressource überschritten"
    "The request timed out waiting for a locked resource to become
    free"
    
    The issue occurs during different actions on the record like
    modify, refresh.
    
    The issue was reproduced by the Dev team using the inhouse Bosch
    schema on CQ 9.0.1.7 and also was reproduced on the out of box
    'Defect Tracking' schema.
    
    Issue disappears when you disable/rename the default query under
    the List View queries folder.
    
    Customer reported there is no issues in CQ 9.0.1.1
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest Web                                               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * ClearQuest Web records will throw timeout errors if default  *
    * list view queries are enabled.                               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 9.0.1.12, 9.0.2.4 and 9.1.0.1.
    ClearQuest Web records no longer throw timeout errors if default
    list view queries are enabled.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH35251

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-03-11

  • Closed date

    2021-07-01

  • Last modified date

    2021-07-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R901 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"901","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
20 November 2021