IBM Support

PH35024: VIEW OR EDIT ABILITY FOR MS OFFICE DOCUMENTS DOES NOT WORK IF THE OPENPAGES URL STARTS WITH /OPENPAGES

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APAR status

  • Closed as program error.

Error description

  • View or edit ability for Microsoft Office documents does not
    work correctly if the OpenPages URL starts with /openpages.  Any
    other URL prefix will also cause an error.
    When this error appears, Word or Excel will show a popup saying:
    We can't connect to '[long URL string]'.  Please make sure
    you're using the correct web address.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * VIEW OR EDIT ABILITY FOR MS OFFICE DOCUMENTS DOES NOT WORK   *
    * IF THE OPENPAGES URL STARTS WITH /OPENPAGES                  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages with Watson 8.2 Fix Pack *
    * 2 (8.2.0.2). See the following document for details on       *
    * obtaining OpenPages 8.2.0.2:                                 *
    * https://www.ibm.com/support/pages/openpages-watson-82-fix-pa *
    * ck-2                                                         *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PH35024

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    820

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-03-03

  • Closed date

    2021-04-02

  • Last modified date

    2021-04-02

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"820"}]

Document Information

Modified date:
03 April 2021