IBM Support

PH33858: AUDIT CLOSE HELPER HANGS OR ERRORS WHEN SOXDOCUMENT IS INCLUDED IN THE HELPER CONFIGURATION

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APAR status

  • Closed as program error.

Error description

  • This error occurs when the system has SOXDocument included as
    the one of the objects and also added the included object path
    on the Close Audit action in Audit Close Helper in an Audit
    Object.  The helper hangs for a long time in an Oracle
    environment. On a DB2 environment it fails with the following
    error message
    Exception in getting a content type ([FIELD NAME],Yes,No) row:
    OP-00700: Persistence Error com.ibm.db2.jcc.am.SqlException:
    [jcc][t4][10531][14103][4.26.14] The statement is too long or
    too complex. Current SQL statement size is 15,299,447.
    ERRORCODE=-101, SQLSTATE=54001 at
    com.ibm.db2.jcc.am.b7.a.........
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * AUDIT CLOSE HELPER HANGS OR ERRORS WHEN SOXDOCUMENT IS       *
    * INCLUDED IN THE HELPER CONFIGURATION                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages 8.2.0.1 Interim Fix 1    *
    * from Passport Advantage. See the following document for      *
    * details on obtaining OpenPages 8.2.0.1 Interim Fix 1:        *
    * https://www.ibm.com/support/pages/openpages-watson-8201-inte *
    * rim-fix-1                                                    *
    ****************************************************************
    

Problem conclusion

  • We made a change to update the OPS_AuditCloseUpdate.jsp for the
    SubmitAction to refresh the hashMapObjectTypePath map based on
    the registry setting. The problem was that it goes and makes the
    huge FindResource call to get all the possible paths which cased
    the helper to hang or error out.  This is now fixed.
    
    Customers should download OpenPages 8.2.0.1 Interim Fix 1 from
    Passport Advantage. See the following document for details on
    obtaining OpenPages 8.2.0.1 Interim Fix 1:
    https://www.ibm.com/support/pages/openpages-watson-8201-interim-
    fix-1
    
    NOTE:  This issue is fixed in the 8.2.0.1 Interim Fix 1, and
    also fixed in our upcoming fixpack on the 8.2 stream.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH33858

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    820

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-01-27

  • Closed date

    2021-02-17

  • Last modified date

    2021-02-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"820"}]

Document Information

Modified date:
27 February 2021