IBM Support

PH33299: WEBSPHERE APPLICATION SERVER WINDOWS SERVICE CONTINUES TO RUN WHEN WEBSPHERE ENDS UNEXPECTEDLY

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • If the WebSphere Application Server windows service is not
    defined to restart the java instance and the instance
    terminates unexpectedly, the service continues to run.
    When the user selects "stop" from Windows Services panel, an
    error message stating the service has stopped unexpectedly is
    displayed.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  IBM WebSphere Application Server windows    *
    *                  service users                               *
    ****************************************************************
    * PROBLEM DESCRIPTION: The WebSphere service continues to      *
    *                      run after WebSphere java instance       *
    *                      terminates.                             *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    If the WebSphere java instance terminates unexpectedly or the
    stop method does not invoke the WebSphere service to stop the
    java instance (ie, nodeagent scripts or GUI console), the
    service will not terminate when the server stops.
    

Problem conclusion

  • Modified the code to close open resources when the java
    instance terminates and the service is not defined to restart
    the java instance. Further modified the code to notify windows
    service control handler that the service is stopping when the
    server terminates and is not being restarted.
    
    The fix for this APAR is targeted for inclusion in fix pack
    8.5.5.20 and 9.0.5.7. For more information, see
    'Recommended Updates for WebSphere Application Server':
    https://www.ibm.com/support/pages/node/715553
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH33299

  • Reported component name

    WEBSPHERE APP S

  • Reported component ID

    5724J0800

  • Reported release

    850

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-01-13

  • Closed date

    2021-01-21

  • Last modified date

    2021-01-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WEBSPHERE APP S

  • Fixed component ID

    5724J0800

Applicable component levels

[{"Line of Business":{"code":"LOB36","label":"IBM Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"850"}]

Document Information

Modified date:
22 January 2021