IBM Support

PH32895: ACTION MENU OPTIONS IN FLYOVER PANEL RESULT IN BLANK SCREEN

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APAR status

  • Closed as program error.

Error description

  • When opening a flyover panel for a related object to the current
    object Task View, there will be an Action button if there are
    workflow options for the related object.  Choosing a selection
    from the Action menu button will result in a blank panel which
    blocks further actions on the Task View, and does not appear to
    successfully execute the action.
    
    To reproduce:
    Prerequisites:
    OpenPages 8.2.0.1 with standard test data
    
    
    Steps to Reproduce:
    1.	Login to OpenPages as OpenPagesAdministrator to the Task UI
    2.	Open the Assessments->Risks grid from the hamburger menu
    3.	Click on the first Risk (RB-01-Risk00189)
    4.	Scroll to the Related Content section for the Mitigating
    Controls list
    5.	Click the sidebar button at the far right of the Control
    CTL-04-03-03-01
    
    6.	In the flyover panel that opens, click the Action drop-down
    button at the bottom
    
    7.	Click Start
    8.	The side panel displays a blank page covered by an empty
    dialog with an unlabeled button (note: at some resolutions you
    may see the button labeled ?Continue?)
    
    9.	Clicking the dialog button results in a completely blank
    panel while the main view is still in View Only mode
    

Local fix

  • Open the related object in a full tab, not a flyover panel
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * ACTION MENU OPTIONS IN FLYOVER PANEL RESULT IN BLANK SCREEN  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages with Watson 8.2 Fix Pack *
    * 2 (8.2.0.2). See the following document for details on       *
    * obtaining OpenPages 8.2.0.2:                                 *
    * https://www.ibm.com/support/pages/openpages-watson-82-fix-pa *
    * ck-2                                                         *
    ****************************************************************
    

Problem conclusion

  • Modals inside the quick edit was taking whole space below
    flyover panel stack, thus giving the perception of blank screen
    to users.  We have set the height and width of the modal so that
    it fits inside the flyover panel.
    
    Customers should download OpenPages with Watson 8.2 Fix Pack 2
    (8.2.0.2). See the following document for details on obtaining
    OpenPages 8.2.0.2:
    https://www.ibm.com/support/pages/openpages-watson-82-fix-pack-2
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH32895

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    820

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-12-21

  • Closed date

    2021-03-30

  • Last modified date

    2021-03-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"820"}]

Document Information

Modified date:
31 March 2021