IBM Support

PH32440: OP-00024 ERROR ON TASK UI WHEN SWITCHING NUMBER OF RESULTS TO DISPLAY ON SCREEN

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APAR status

  • Closed as program error.

Error description

  • When user changes the "items to display" from 50 to either 250
    or 500 on the Task List page, they get an OP-00024 error on the
    screen.
    In aurora log, the following error is thrown:
    
    java.lang.IllegalStateException: Duplicate key
    WFProcessInstanceId : 49036
    

Local fix

  • Remove any workflow related columns from the Task List view
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * OP-00024 ERROR ON TASK UI WHEN SWITCHING NUMBER OF RESULTS   *
    * TO DISPLAY ON SCREEN                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages with Watson 8.2 Fix Pack *
    * 2 (8.2.0.2). See the following document for details on       *
    * obtaining OpenPages 8.2.0.2:                                 *
    * https://www.ibm.com/support/pages/openpages-watson-82-fix-pa *
    * ck-2                                                         *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PH32440

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    810

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-12-07

  • Closed date

    2021-04-02

  • Last modified date

    2021-04-02

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"810"}]

Document Information

Modified date:
03 April 2021