APAR status
Closed as program error.
Error description
The client is using RAD. The problem is seen on the Internal Web Browser and external browsers also. The problem is only seen when accessing the browser the first time. The systemout.log shows these errors: [10/13/20 17:36:37:835 PDT] 000000ca ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0014E: Uncaught service() exception root cause action: javax.servlet.ServletException: java.lang.NullPointerException at org.apache.struts.action.Reque stProcessor.processException(Unknown Source) ... Caused by: java.lang.NullPointerException at com.ibm.isclite.runtime.action .LoginAction.getBeginNavAppNavString (LoginAction.java:980) at c om.ibm.isclite.runtime.action.LoginAction.handleBeginNavAppNavIn Request (LoginAction.java:1027) at com.ibm.isclite.runtime.actio n.LoginAction.execute(LoginAction.java:314)
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: All users of IBM Rational Application * * Developer with WebSphere Application * * Server 8.5.5.18, 9.0.5.4, 9.0.5.5. * **************************************************************** * PROBLEM DESCRIPTION: The first login attempt to the * * admin console fails with error 500. * **************************************************************** * RECOMMENDATION: * **************************************************************** The first login attempt to admin console fails with error 500. Subsequent login attempts are successfuly when refreshing the browser.
Problem conclusion
The codes causing the first login attempt to fail has been fixed The fix for this APAR is targeted for inclusion in fix packs 8.5.5.19 and 9.0.5.6. For more information, see 'Recommended Updates for WebSphere Application Server': https://www.ibm.com/support/pages/node/715553
Temporary fix
Comments
APAR Information
APAR number
PH30566
Reported component name
WEBSPHERE APP S
Reported component ID
5724J0800
Reported release
850
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-10-14
Closed date
2020-11-22
Last modified date
2020-12-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WEBSPHERE APP S
Fixed component ID
5724J0800
Applicable component levels
R850 PSY
UP
R900 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
02 November 2021