IBM Support

PH29519: BLANK PAGE WHEN CLICKING CHANGE REPORTING PERIOD AT THE MENU

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APAR status

  • Closed as program error.

Error description

  • Description:
    When you are using a locale different than U.S. English and you
    click in the TFUI the person icon > Change Reporting Period, a
    blank page is loaded.
    
    Workaround:
    Not found
    
    Prerequisites:
    A)	OpenPages with solutions installed and default example data
    
    B)	Create a reporting period
    1.	Log in to OpenPages as an admin user
    2.	Click the cogwheel icon > Reporting Periods > Reporting
    Periods
    3.	Click cogwheel icon > Enable System Admin Mode and then click
    Enable
    4.	Click Add Finalized, enter a name, let's say RP01 and then
    click Add
    5.	Once it finishes, click cogwheel icon > Disable System Admin
    Mode and then click Disable
    6.	Click person icon > Change Locale > select Spanish and then
    click Save
    7.	Log out
    
    Steps to Reproduce:
    1.	Log in to OpenPages as an admin user
    2.	Click the person icon > Cambiar periodo de elaboración de
    informes
    
    Expected Results:
    The wizard to choose the reporting period should appear no
    matter the locale user is using
    
    Actual Results:
    If user is using Spanish, Portuguese or Japanese a blank page is
    loaded
    
    Error Message:
    ?	In browser console:
    react-dom.production.min.js:196 TypeError: Cannot read property
    'id' of undefined
        at a.value (changeReportingPeriod.tsx:61)
        at a.value (changeReportingPeriod.tsx:99)
        at le (mobx.module.js:691)
        at index.module.js:829
        at xe (mobx.module.js:1169)
        at e.track (mobx.module.js:1728)
        at a.n [as render] (index.module.js:823)
        at Ya (react-dom.production.min.js:181)
        at $a (react-dom.production.min.js:180)
        at xc (react-dom.production.min.js:261)
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * BLANK PAGE WHEN CLICKING CHANGE REPORTING PERIOD AT THE MENU *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages with Watson 8.2 Fix Pack *
    * 1 (8.2.0.1). See the following document for details on       *
    * obtaining OpenPages 8.2.0.1:                                 *
    * https://www.ibm.com/support/pages/openpages-watson-82-fix-pa *
    * ck-1                                                         *
    ****************************************************************
    

Problem conclusion

  • Problem: Blank page when clicking Change Reporting Period at the
    menu when using a locale different than U.S. English.
    Solution: Use the current state to get current reporting period
    rather than the current name.
    
    Customers should download OpenPages with Watson 8.2 Fix Pack 1
    (8.2.0.1). See the following document for details on obtaining
    OpenPages 8.2.0.1:
    https://www.ibm.com/support/pages/openpages-watson-82-fix-pack-1
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH29519

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    820

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-09-15

  • Closed date

    2020-11-25

  • Last modified date

    2020-11-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"820"}]

Document Information

Modified date:
26 November 2020