IBM Support

PH28805: IN THE TASK FOCUSED UI, ACTIVITY TAB DOES NOT SHOW THE ASSOCIATION CHANGES UNTIL LOGOUT/LOGIN OR UNTIL ANOTHER UPDATE

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APAR status

  • Closed as program error.

Error description

  • When making an association to a child object (or adding a new
    child object), the entry is NOT displayed in the Activity tab on
    the task view until the user either logs out and back in again,
    or makes another change to the object fields.
    
    Workaround:
    
    Logout/Login
    
    Prerequisites:
    
    OpenPages installed
    In this example, SOXControl Object is used for reproducing the
    steps.
    
    Setup a Workflow to associate/add new Objects
    
    1)     Logon to OP Task UI as OpenPagesAdministrator
    2)     Go to menu ? Solution Configuration > Views
    3)     In the search box, enter Control and select checkbox for
    System Views
    4)     Make out of the box System View ?
    ?SysView-Task-SOXControl-4? as the default view for the type
    Task View if it not default already.
    
    Steps to Reproduce:
    
    1.     Log into OpenPages Task UI as an OpenPagesAdministrator
    2.     Go to Assessment > Controls
    3.     Pick any Control and scroll down to the section where you
    can see section for adding new issues.
    4.     Click on the New Issue button to add a new Issue. Give a
    name(for example, CI-IS-0004) and fill all the required fields
    and click Save.
    5.     Now go back to the Control Object and click on the
    Activity tab to see if the new added Issue object is listed ?
    6.     You will see that Object is not listed.
    7.     Now scroll down the page to the section where you can
    associate a KRI Object.
    8.     Click on Associate KRI and select any existing KRI Object
    and click Done.
    9.     Now click on the Activity tab on the Control Object to
    see if the association is listed or not
    10.   You can see that the Activity tab does not show the
    changes done.
    11.   Now Logout and Login back and then click on the Activity
    tab for the Control Object that you made changes.
    You will now see the changes in the Activity tab.
    
    Expected Results:
    
    Activity tab to get refreshed with the changes done to the
    Object
    
    
    Actual Results:
    
    Activity tab does not get refreshed with the changes done to the
    Object unless you logout and login back.
    
    
    
    Error Message:
    
    None
    

Local fix

  • Logout/Login back
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    *  IN THE TASK FOCUSED UI, ACTIVITY TAB DOES NOT SHOW THE      *
    * ASSOCIATION CHANGES UNTIL LOGOUT/LOGIN OR UNTIL ANOTHER      *
    * UPDATE                                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages with Watson 8.2 Fix Pack *
    * 1 (8.2.0.1). See the following document for details on       *
    * obtaining OpenPages 8.2.0.1:                                 *
    * https://www.ibm.com/support/pages/openpages-watson-82-fix-pa *
    * ck-1                                                         *
    ****************************************************************
    

Problem conclusion

  • We had to delete auditLogStore so that the auditLog api can be
    re-invoked when you click on the activity tab.
    
    Customers should download OpenPages with Watson 8.2 Fix Pack 1
    (8.2.0.1). See the following document for details on obtaining
    OpenPages 8.2.0.1:
    https://www.ibm.com/support/pages/openpages-watson-82-fix-pack-1
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH28805

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    820

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-08-25

  • Closed date

    2020-11-25

  • Last modified date

    2020-11-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"820"}]

Document Information

Modified date:
26 November 2020