IBM Support

PH28658: NOTIFICATIONS ARE SENT OUT WHEN THE WORKFLOW ENDS EVEN THOUGH THERE ARE NO ASSIGNEES

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APAR status

  • Closed as program error.

Error description

  • In 8.2, there is no slider to notify Oversight for an End Stage
    but when the workflow moves to End Stage, email notification is
    sent out to the Assignees and Subscribers of the previous stage.
    In 8.1, there was a slider to toggle on/off the notification for
    Oversight.
    
    Workaround:
    
    Remove oversight assignment for the workflow
    
    Prerequisites:
    
    OpenPages installed
    
    Create a workflow or use an existing one
    1. Log into the Task UI as OpenPagesAdministrator
    2. Navigate to Manage Workflows
    3. Click Add New to create a new workflow
    4. Provide a name, select any object type, change to Manual
    Start then click Add.
    5. Drag 2 stages into the panel and join them up, so that you
    have a Start -> Stage -> End workflow
    6. In the workflow properties, add an Oversight user.
    7. Click on the End Stage and ensure there are no users added to
    notify.
    
    
    8. Publish the workflow
    
    
    Steps to Reproduce:
    
    1.     Log into OpenPages UI as OpenPagesAdministrator
    2.     Navigate to the Object grid view that you created the
    workflow for.
    3.     Click on Add New, enter all mandatory fields and then
    click Save
    4.     Use the Action menu to start the Workflow and complete
    the workflow.
    5.     When the workflow ends, notification email is sent to the
    Oversight user.
    
    
    
    
    Expected Results:
    When users are not added in the End Stage then no end stage
    notifications should be sent to the Oversight users configured
    in the workflow.
    
    
    Actual Results:
    
    End stage notifications are sent though no user is configured to
    notify in the End Stage.
    
    Error Message:
    
    None
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * NOTIFICATIONS ARE SENT OUT WHEN THE WORKFLOW ENDS EVEN       *
    * THOUGH THERE ARE NO ASSIGNEES                                *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages with Watson 8.2 Fix Pack *
    * 1 (8.2.0.1). See the following document for details on       *
    * obtaining OpenPages 8.2.0.1:                                 *
    * https://www.ibm.com/support/pages/openpages-watson-82-fix-pa *
    * ck-1                                                         *
    ****************************************************************
    

Problem conclusion

  • We now only send email to the people listed in the end stage, if
    there is no assignee, no email will be sent.
    
    Customers should download OpenPages with Watson 8.2 Fix Pack 1
    (8.2.0.1). See the following document for details on obtaining
    OpenPages 8.2.0.1:
    https://www.ibm.com/support/pages/openpages-watson-82-fix-pack-1
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH28658

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    820

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-08-20

  • Closed date

    2020-11-25

  • Last modified date

    2020-11-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"820"}]

Document Information

Modified date:
26 November 2020