IBM Support

PH27991: IN THE GRID VIEW OF TASK FOCUSED UI, THE FILTER COUNT DOES NOT MATCH WHEN ACTIVE ONLY BOX IS TICKED

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • When workflows are configured for an Object type and Active Only
    box is ticked, the filter count does not match with the number
    of the Objects displayed in the grid view of Task Focused UI. If
    the Active Only box is not selected then the count matches.
    
    
    Workaround:
    
    none
    
    
    
    Prerequisites:
    
    Out of the box workflow - Issue Review workflow is used to
    reproduce the steps.
    
    Create Issue Objects ?
    1.	Log on to OP Task UI
    2.	Go to menu ? Remediation > Issues
    3.	In the grid view, click on Add New button to create a new
    Issue Object.
    4.	Give a name and fill all the required fields and click on
    Save.
    5.	Repeat steps 3 & 4 to create more Issue Objects.
    
    
    
    
    
    
    
    
    
    
    
    
    Steps to Reproduce:
    
    1.	Logon to OpenPages Task UI.
    2.	Go to menu ? Remediation > Issues
    3.	Click on the public filter ? My issues and make sure that
    Active only checkbox is selected.
    4.	The number of Issues displayed does not match with the count
    at the My Issues filter.
    
    5.	If you clear the Active only checkbox then the count matches.
    6.	Edit the Issue Review workflow and click on In Progress Stage
    and under Assignees, add more assignees and publish the
    workflow.
    
    
    7.	Now create one more new issue Object.
    8.	Go to the Grid view to see the count. You will find that
    after adding more assignees and with one additional new Issue
    Object, the filter count multiplied and you can see the count
    mismatch.
    
    
    Expected Results:
    
    	The count of Objects in the grid view should be same.
    
    Actual Results:
    
    	The count of objects at the filter does not match with the list
    displayed in the grid view.
    
    Error Message:
    
    n/a
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * IN THE GRID VIEW OF TASK FOCUSED UI, THE FILTER COUNT DOES   *
    * NOT MATCH WHEN ACTIVE ONLY BOX IS TICKED                     *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages with Watson 8.2 Fix Pack *
    * 1 (8.2.0.1). See the following document for details on       *
    * obtaining OpenPages 8.2.0.1:                                 *
    * https://www.ibm.com/support/pages/openpages-watson-82-fix-pa *
    * ck-1                                                         *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PH27991

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    810

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-07-29

  • Closed date

    2020-11-25

  • Last modified date

    2020-11-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"810"}]

Document Information

Modified date:
26 November 2020