IBM Support

PH26960: FILTER WITH FOLDER CRITERIA MISMATCH BETWEEN GRID VIEW AND CHART

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APAR status

  • Closed as program error.

Error description

  • A filter with a criteria on the folder path of the parent is not
    showing correct results on the homepage chart when objects
    reside in subfolders.
    
    Prerequisites:
    
    OpenPages installed
    
    Create test data
    1.	Log into OpenPages as OpenPagesAdministrator
    2.	Switch to Standard UI
    3.	On the top right, click Add New and select Business Entity
    4.	Enter a name, Ent1, then click Save
    5.	On the top right, click Add New and select Business Entity
    6.	Enter a name, Ent2, select Ent1 as the parent, then click
    Save
    7.	On the top right, click Add New and select Business Entity
    8.	Enter a name, Ent3, select Ent2 as the parent, then click
    Save
    9.	On the top right, click Add New and select Issue
    10.	Enter a name, select Ent1 as the parent, select Open as the
    Issue Status, fill in any other mandatory fields  then click
    Save
    11.	Repeat steps 9 and 10 to create another Issue under Ent1.
    12.	Repeat steps 9 and 10 to create another Issue under Ent2.
    13.	Repeat steps 9 and 10 to create another Issue under Ent3.
    
    Steps to Reproduce:
    1.	Log into OpenPages as OpenPagesAdministrator
    2.	Navigate to Remediation -> Issues
    3.	Expand the filters on the left and click on Add Filter
    4.	Provide a name, then click Add next to Conditions
    5.	Change Field to Issue Status, and tick Open for Select
    Values, then click Done
    6.	Expand Parent Criteria, select Business Entity as the Parent
    Types, then click Add next to Parent Conditions
    7.	Select Folder as the field, leave Operation as Starts With,
    and enter Ent1 as the value, then click Done, then click Save
    8.	Confirm that the view is correctly showing 4 filtered results
    9.	Click on the Home tab
    10.	On the right, click on the Cogwheel to add a widget
    11.	Click on Add Panel
    12.	Change Panel type to Chart, provide a Label, select Issue as
    object type, change filter to the new filter, change Chart type
    to donut and Chart Data Field to Issue Status and click Done,
    then Done.
    13.	Confirm the Chart displayed is showing 7 items, rather than
    4, which is incorrect.
    14.	Click on the number 7 to navigate to the Grid view, which is
    showing the correct 4 results.
    
    Expected Results:
    
    Custom filters should show the correct results on both the
    homepage as well as the grid view
    
    
    Actual Results:
    
    Custom filter on the homepage is showing an incorrect count
    
    Error Message:
    
    None
    

Local fix

  • Define the folder criteria on the object, rather than on the
    parent
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * FILTER WITH FOLDER CRITERIA MISMATCH BETWEEN GRID VIEW AND   *
    * CHART                                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages with Watson 8.2 Fix Pack *
    * 1 (8.2.0.1). See the following document for details on       *
    * obtaining OpenPages 8.2.0.1:                                 *
    * https://www.ibm.com/support/pages/openpages-watson-82-fix-pa *
    * ck-1                                                         *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PH26960

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    810

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-06-30

  • Closed date

    2020-11-24

  • Last modified date

    2020-11-24

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"810"}]

Document Information

Modified date:
25 November 2020