IBM Support

PH25009: PAYMENTS STUCK IN SENT BECAUSE OF INCORRECT STATE WHEN ONPAYMENTSTATUSCHANGENOTIFICATION ARRIVES

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Direct links to fixes

3.2.3.0-FTM-DP-MP-iFix0003
3.0.6.11-FTM-ACH-MP-iFix0001

 

APAR status

  • Closed as program error.

Error description

  • After calling EWS to add a payment to the Shared Directory, FTM
performs several actions, including calling the Norification
User Exit prior to updating DB2 with the new Zelle status of the
payment (Sent).

This is causing some payments to not be able to transition to
the "Delivered" state because the payment is in a "Pending
Processing" instead of a "Sent" state when the
OnPaymentStatusChange notification arrives.

Local fix

  • 



Problem summary


    

  • 



Problem conclusion


    

  • Change Status of Zelle Payment from G -> S immediately after
calling EWS to AddPayment instead of waiting until the end of
the process to update the status.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PH25009
    • 

  • Reported component name
    ACH SERVICES FT
    • 

  • Reported component ID
    5725S7630
    • 

  • Reported release
    306
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2020-05-04
    • 

  • Closed date
    2020-05-19
    • 

  • Last modified date
    2020-05-19
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    ACH SERVICES FT
    • 

  • Fixed component ID
    5725S7630
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSPKQ5","label":"IBM Financial Transaction Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"306","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            04 September 2020
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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