IBM Support

PH25001: ERROR ACCESSING 'WORKFLOW INSTANCES' PAGE WHEN WORKFLOW DEFINITION HAS BEEN DELETED

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • When a workflow definition is removed while its instances are
    still open, you no longer able to see the workflow instances
    page.
    
    Error message: OP-08523 - The workflow id xxx refers to an
    object that does not exist, or has been deleted.
    

Local fix

  • Contact IBM OP Technical Support for help.  SQL Update commands
    will need to be run to clean up any workflow instances that
    reference the deleted workflow.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * ERROR ACCESSING 'WORKFLOW INSTANCES' PAGE WHEN WORKFLOW      *
    * DEFINITION HAS BEEN DELETED                                  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages 8.2 from Passport        *
    * Advantage. See the following document for details on         *
    * obtaining OpenPages 8.2:                                     *
    * https://www.ibm.com/support/pages/downloading-ibm-openpages- *
    * watson-version-82-passport-advantage                         *
    ****************************************************************
    

Problem conclusion

  • We made a change that modifies the activity instance queries to
    exclude records where the process definition is deleted.
    
    Customers should download OpenPages 8.2 from Passport Advantage.
    See the following document for details on obtaining OpenPages
    8.2:
    https://www.ibm.com/support/pages/downloading-ibm-openpages-wats
    on-version-82-passport-advantage
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH25001

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    810

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-05-01

  • Closed date

    2020-06-22

  • Last modified date

    2020-06-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"810","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
23 June 2020