PH24476: FILES CANNOT BE OPENED FROM WITHIN THE SYNERGY CLIENT GUI ON WINDOWS 10 VERSION 1903

Rational Synergy Fix Pack 2(7.2.2.2) for 7.2.2
Rational Synergy Fix Pack 3(7.2.2.3) for 7.2.2

APAR status

• Closed as program error.

Error description

• Create a new file in a projectâ ™s work-area and save this
  without a file extension.
  Double-click on the file in Windows 10 version 1903.
  This will open a dialogue asking â œHow do you want to open this
  file⠝ offering a few options such as IE and Notepad ⠦
  Now sync the file into your project in the Synergy GUI.
  The same happens if you double-click on the file in the Synergy
  GUI in Windows 10.
  
  Expected result:
  The file open in Microsoft Windows.
  
  Actual result:
  In Windows 10 version 1903 you get a message:
  The file does not have an app associated with it for performing
  this action. â ¦.
  

Local fix

• Use Windows 10 versions 1709 or 1803
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All users are affected.                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * FILES CANNOT BE OPENED FROM WITHIN THE SYNERGY CLIENT GUI ON *
  * WINDOWS 10 VERSION 1903                                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fixed in Synergy version 7.2.2.1
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC SYNERGY

• Fixed component ID

  5724V66SN

Applicable component levels

• R721 PSY

     UP