PH23878: THE IOS DEVICE LOGS DOWNLOAD LINK DOES NOT SHOW UP IN ANALYTICS SERVER CONSOLE

APAR status

• Closed as program error.

Error description

• Product components impacted: SDK, Plug-in, Analytics Server,
  etc.
  Affected mobile development environments:
  Hybrid/Cordova/native/iOS
  Mobile Device Operating Systems
  impacted: iOS
  User roles impacted: Developer
  Distribution: Fix
  Central, DevCenter
  Versions affected: 8.0
  
  The iOS device logs
  are sent to the Analytics server as indicated on the Xcode logs
  but there is no download link on the Device Search tab of
  Analytics server console. Ideally if there are no logs for the
  device then download link does not appear. But in this case the
  device logs do exist for the specific device. The issue is
  fixed which is caused when the deviceid is in uppercase
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * USERS OF ANALYTICS CONSOLE                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * THE IOS DEVICE LOGS DOWNLOAD LINK DOES NOT SHOW UP IN        *
  * ANALYTICSSERVER CONSOLE                                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• FIXED DEVICE ID SEARCH TO BE CASE INSENSITIVE SO THAT DOWNLOAD
  LINK ENABLED FOR ALL DEVICEID'S
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MOBILE1ST PLATF

• Fixed component ID

  5725I4301

Applicable component levels