IBM Support

PH23752: CQWEB - AFTER LOGGING ONTO CQWEB, CLICKING ON 'NEW QUERY' GIVES THE DIALOGUE BOX AFTER ONE MINUTE

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APAR status

  • Closed as program error.

Error description

  • When a user logs onto CQWeb and immediately clicks on 'New
    Query' option at the left top corner, it takes about 1 minute
    for the dialogue box to appear on the screen.
    
    The subsequent clicks on the same 'New Query' option gives the
    dialogue box to create a new query, without any delay.
    
    This issue happens with all the CQ users irrespective of their
    privileges.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest                                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Clicking on "New Query" in ClearQuest  Web can be very slow  *
    * the first time after CQWeb is started.                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available 9.0.1.11 and 9.0.2.3.
    There is no longer a delay when the "New Query" button is
    clicked in CQWeb for the first time.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH23752

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-03-26

  • Closed date

    2021-01-11

  • Last modified date

    2021-01-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

[{"Line of Business":{"code":"LOB36","label":"IBM Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"901"}]

Document Information

Modified date:
12 January 2021