IBM Support

PH21934: PROFILE ROOT IS NOT CAPTURED BY COLLECTOR TOOL FOR WINDOWS 2016

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APAR status

  • Closed as program error.

Error description

  • INVENTORY FILE IS NOT SETTING PROFILE ROOT FOR WINDOWS VERSIONS
    ABOVE WINDOWS 2012.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  All users of IBM WebSphere Application      *
    *                  Server                                      *
    ****************************************************************
    * PROBLEM DESCRIPTION: PROFILE_HOME files not being            *
    *                      collected by collector tool in recent   *
    *                      Windows platforms                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    PROFILE_HOME files not being collected by collector tool for
    recent Windows systems. The ProfileRoot was being set as null,
    and the tool could not collect files under profile's
    configuration directories.
    

Problem conclusion

  • ProfileRoot is being set for all Windows systems and collector
    tool collects profile's configuration directories.
    
    The fix for this APAR is targeted for inclusion in fix pack
    9.0.5.4 and 8.5.5.18.  For more information, see 'Recommended
    Updates for WebSphere Application Server':
    http://www.ibm.com/support/docview.wss?rs=180&uid=swg27004980
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH21934

  • Reported component name

    WEBSPHERE APP S

  • Reported component ID

    5724J0800

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-02-10

  • Closed date

    2020-04-28

  • Last modified date

    2020-04-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WEBS APP SERV N

  • Fixed component ID

    5724H8800

Applicable component levels

[{"Line of Business":{"code":"LOB36","label":"IBM Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"900"}]

Document Information

Modified date:
14 September 2020