IBM Support

PH21544: FILE ATTACHMENTS ARE GENERATING TMP FILES ON THE SERVER THAT ARENOT CLEANED UP

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APAR status

  • Closed as program error.

Error description

  • Description:
    
    When a user uploads a large attachment, a replica copy of the
    file is being generated under the folder:
    \OpenPages\profiles\OpenPagesNode\temp\OpenPagesNode\OpenPagesNo
    deServerServer1\op-apps\sosa.war
    
    Using the OPAdmin account smaller files can be uploaded without
    the temp file being created in this directory.
    
    This file is not cleaned up  wasting disk space
    
    Prerequisites:
    
    OpenPages installed
    
    Steps to Reproduce:
    
    1.	Log into OpenPages as OpenPagesAdministrator
    2.	Switch to Standard UI
    3.	On the top right, click on Add New and select Business Entity
    4.	Enter all required fields, then click save
    5.	On the top right, click on Add New and select File
    6.	Select the Business Entity created in step 3 as the Parent,
    then under the Select File tab, click browse
    7.	Select a large text file. For this test, the text file is 4Mb
    in size. Then click Open and then Save
    8.	Log into the server as an administrator and navigate to the
    folder:
    \OpenPages\profiles\OpenPagesNode\temp\OpenPagesNode\OpenPagesNo
    deServerServer1\op-apps\sosa.war
    
    Note the tmp files generated as part of the upload.
    
    
    
    Expected Results:
    
    Uploading an attachment to the system should not generate a
    permanent tmp file on the server
    
    Actual Results:
    
    Uploading an attachment to the system generates a tmp file on
    the server that is not cleaned up automatically
    
    Error Message:
    
    None
    

Local fix

  • Manually delete the tmp file from
    \OpenPages\profiles\OpenPagesNode\temp\OpenPagesNode\OpenPagesNo
    deServerServer1\op-apps\sosa.war
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * FILE ATTACHMENTS ARE GENERATING TMP FILES ON THE SERVER THAT *
    * ARE NOT CLEANED UP                                           *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages with Watson 8.2 Fix Pack *
    * 1 (8.2.0.1). See the following document for details on       *
    * obtaining OpenPages 8.2.0.1:                                 *
    * https://www.ibm.com/support/pages/openpages-watson-82-fix-pa *
    * ck-1                                                         *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PH21544

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    810

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-01-29

  • Closed date

    2020-11-23

  • Last modified date

    2020-11-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"810"}]

Document Information

Modified date:
24 November 2020