PH20906: ANDROID NATIVE APP FAILS TO CONNECT TO MOBILEFIRST SERVER WITH OS UPDATE OR FACTORY RESET

APAR status

• Closed as program error.

Error description

• When an Android native app has the
  allowBackup:true option set in the AndroidManifest.xml, the app
  data is backed up to the
  Google Cloud. When such a device undergoes an OS update or
  factory reset and the backed up data is restored, the app fails
  to connect to the
  MobileFirst server.
  
  The connection to the MobileFirst server fails with following
  error:
  
  Error 405: Request method PUT not supported
  
  PUT "/app/api/registration/v1/self/ HTTP/1.1" 405
  

Local fix

• Re-install the application or clear app data and cache for app
  to connect back to MobileFirst
  server.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * End users of Mobile Foundation apps on native Android with   *
  * automatic backup of app data                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When a Mobile Foundation Android native app has the          *
  * allowBackup:true option                                      *
  * set in the AndroidManifest.xml, the app data is backed up to *
  * the                                                          *
  * cloud. When such a device undergoes a OS update or factory   *
  * reset  and                                                   *
  * the backed up data is restored, the app fails to connect to  *
  * the                                                          *
  * MobileFirst server.                                          *
  *                                                              *
  * The connection to the MobileFirst server fails with          *
  * following                                                    *
  * error on the callback function:                              *
  *                                                              *
  * Error 405: Request method PUT not supported                  *
  *                                                              *
  * PUT "/app/api/registration/v1/self/ HTTP/1.1" 405            *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * -                                                            *
  ****************************************************************
  

Problem conclusion

• The problem has been fixed by resetting the state of the app
  after undergoing an OS update or a factory reset
  

Temporary fix

• Re-install the application or  clear app data and cache for app
  to connect back to MobileFirst
  server.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MOBILE1ST PF EN

• Fixed component ID

  5725I4300

Applicable component levels