IBM Support

PH20855: ECLIPSE VERSION OF CLEARQUEST REPORTS "CLEARCASE IS NOT INSTALLED OR AT INCOMPATIBLE LEVEL" UPON CLICKING VIEW CHANGE SET

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APAR status

  • Closed as program error.

Error description

  • Using ClearQuest 9.0.1.8 on Windows
    
    when the customer opens a UCM record, when they go to the UCM
    tab and click the Change Set, a window appears "ClearCase is not
    installed or at incompatible level"
    
    
    Connection: ccadmin,9.0.0@UCM
    Execute Query: Personal Queries/My Defects
    Result: Successful!
    Completed: Wednesday, January 8, 2020 at 11:05 PM
    ==============================
    
    
    
    ClearCase is not installed or is at an incompatible level.
    Time: Wednesday, January 8, 2020 at 11:05 PM
    ==============================
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest Eclipse                                           *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When a ClearQuest Eclipse user opens a UCM record and tries  *
    * to open UCM tab and click the Change Set button, a window    *
    * appears saying"ClearCase is not installed or at incompatible *
    * level".                                                      *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 9.0.1.10 and 9.0.2.2.
    ClearQuest Eclipse has been fixed when clicking the ChangeSet
    button on UCM records.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH20855

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-01-09

  • Closed date

    2020-08-24

  • Last modified date

    2020-08-24

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"901","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
25 August 2020