PH20855: ECLIPSE VERSION OF CLEARQUEST REPORTS "CLEARCASE IS NOT INSTALLED OR AT INCOMPATIBLE LEVEL" UPON CLICKING VIEW CHANGE SET

Rational ClearQuest Fix Pack 2 (9.0.2.2) for 9.0.2
Rational ClearQuest Fix Pack 12 (9.0.1.12) for 9.0.1
Rational ClearQuest Fix Pack 4 (9.0.2.4) for 9.0.2
Rational ClearQuest Fix Pack 10 (9.0.1.10) for 9.0.1
Rational ClearQuest Fix Pack 11 (9.0.1.11) for 9.0.1
Rational ClearQuest Fix Pack 3 (9.0.2.3) for 9.0.2
Rational ClearQuest Fix Pack 5 (9.0.2.5) for 9.0.2

APAR status

• Closed as program error.

Error description

• Using ClearQuest 9.0.1.8 on Windows
  
  when the customer opens a UCM record, when they go to the UCM
  tab and click the Change Set, a window appears "ClearCase is not
  installed or at incompatible level"
  
  
  Connection: ccadmin,9.0.0@UCM
  Execute Query: Personal Queries/My Defects
  Result: Successful!
  Completed: Wednesday, January 8, 2020 at 11:05 PM
  ==============================
  
  
  
  ClearCase is not installed or is at an incompatible level.
  Time: Wednesday, January 8, 2020 at 11:05 PM
  ==============================
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * ClearQuest Eclipse                                           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When a ClearQuest Eclipse user opens a UCM record and tries  *
  * to open UCM tab and click the Change Set button, a window    *
  * appears saying"ClearCase is not installed or at incompatible *
  * level".                                                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A fix is available in ClearQuest 9.0.1.10 and 9.0.2.2.
  ClearQuest Eclipse has been fixed when clicking the ChangeSet
  button on UCM records.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST WIN

• Fixed component ID

  5724G3600

Applicable component levels

• R901 PSY

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