IBM Support

PH16759: ERROR FOR STRONG PASSWORD POLICY DOES NOT WORK

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APAR status

  • Closed as program error.

Error description

  • When a user is requested to change their password, and they
    attempt to enter one that does not comply with the password
    policy, the screen just refreshed and no error is displayed.
    Expectation is that the Application Text -> Exceptions ->
    com.exception.user.password.strong text would be displayed.
    
    Prerequisites:
    
    OpenPages installed
    
    1.	Log into OpenPages UI as OpenPagesAdministrator
    2.	Switch to Standard UI
    3.	Navigate to Administration -> Users
    4.	In the search field, enter one of the sample users. Eg. Orm,
    and then click on the user
    5.	Click on Force Password Change
    6.	Navigate to Administration -> Settings -> Platform ->
    Security -> Password -> Policy and change Enabled to true
    
    Steps to Reproduce:
    
    1.	Log into OpenPages UI as orm/orm
    2.	You should get a message saying Password has expired and to
    change your password
    3.	Enter the current password, and enter a 4 character new
    password, which does not conform to the password policy, then
    click Save.
    Note that the screen refreshed but there is no error to say why
    this failed.
    
    Expected Results:
    
    An error message should have been presented to the user about
    non-compliance of new password
    
    Actual Results:
    
    No error message is displayed to the user in the event a
    non-compliant password is entered
    
    Error Message:
    
    None
    

Local fix

  • None available
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * ERROR FOR STRONG PASSWORD POLICY DOES NOT WORK               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages 8.2 from Passport        *
    * Advantage. See the following document for details on         *
    * obtaining OpenPages 8.2:                                     *
    * https://www.ibm.com/support/pages/downloading-ibm-openpages- *
    * watson-version-82-passport-advantage                         *
    ****************************************************************
    

Problem conclusion

  • This has been fixed such that now when a user is prompted to
    change their password, if they do not enter a strong enough
    password to meet the minimum they will be told on the screen
    that the password does not meet the minimum and why it was
    failing.
    
    Customers should download OpenPages 8.2 from Passport Advantage.
    See the following document for details on obtaining OpenPages
    8.2:
    https://www.ibm.com/support/pages/downloading-ibm-openpages-wats
    on-version-82-passport-advantage
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH16759

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    800

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-09-11

  • Closed date

    2020-06-12

  • Last modified date

    2020-06-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"800","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
13 June 2020