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PH14884: Base CC/CQ integration (v2Perl) hangs, after updating to 9.0.1.6, due to missing expected variables in trigger environment

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APAR status

  • Closed as program error.

Error description

  • using the Base CC/CQ integration (v2Perl), after updating to
    ClearCase 9.0.1.6 or 9.0.1.7,
    the scripts fail trying to create directories in the LOCALSYSTEM
    account profile.
    
    The CC/CQ integration triggers expect certain documented
    environment variables to be set to define what environment the
    script is running in
    ATRIA_WEB_GUI
    ATRIA_FORCE_GUI
    ATRIA_WEB_CLEARPROMPT
    ATRIA_NO_BOLD
    
    As of ClearCase 9.0.1.6 the environment is being populated
    instead with
    CCASE_WEB_GUI
    CCASE_FORCE_GUI
    CCASE_WEB_CLEARPROMPT
    CCASE_NO_BOLD
    
    but the scripts are still expecting the old names.
    

Local fix

  • In the CQCC_LAUNCH.BAT file, set the ATRIA_* environment
    variables from the CCASE_* variable values:
    
    set ATRIA_WEB_GUI=%CCASE_WEB_GUI%
    set ATRIA_FORCE_GUI=%CCASE_FORCE_GUI%
    set ATRIA_WEB_CLEARPROMPT=%CCASE_WEB_CLEARPROMPT%
    set ATRIA_NO_BOLD=%CCASE_NO_BOLD%
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users of the base ClearCase/ClearQuest integration (v2Perl), *
    * after updating to CC 9.0.1.6                                 *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * The base CC/CQ integration (v2Perl) hangs, after updating to *
    * CC 9.0.1.6, due to missing expected environment variables in *
    * trigger environment.                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearCase version 9.0.1.8
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH14884

  • Reported component name

    CLEARCASE WIN

  • Reported component ID

    5724G2900

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-07-24

  • Closed date

    2019-09-23

  • Last modified date

    2019-09-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARCASE WIN

  • Fixed component ID

    5724G2900

Applicable component levels

  • R901 PSY

       UP

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"901"}]

Document Information

Modified date:
16 June 2021