IBM Support

PH14332: CQ WEB LOGIN BOX BECOMES UNRESPONSIVE IF LEFT IDLE FOR 15-30 MINUTES

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APAR status

  • Closed as program error.

Error description

  • If the CQ Web login page remains open but the user does not log
    in for 15-30 minutes, the login prompt becomes unresponsive.
    The tab has to be closed and a new login page must be opened to
    be able to log on.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ClearQuest Web                                               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * In ClearQuest Web, the login will become unresponsive if the *
    * user does not login for a long time.                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearQuest 9.0.1.12, 9.0.2.4 and 9.1.0.1.
    In ClearQuest Web, the login will not become unresponsive if the
    user does not login for a long time.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH14332

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-07-10

  • Closed date

    2021-07-01

  • Last modified date

    2021-07-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

[{"Type":"MASTER","Line of Business":{"code":"LOB36","label":"IBM Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Document Information

Modified date:
02 July 2021