PH14332: CQ WEB LOGIN BOX BECOMES UNRESPONSIVE IF LEFT IDLE FOR 15-30 MINUTES

Rational ClearQuest Fix Pack 12 (9.0.1.12) for 9.0.1
Rational ClearQuest Fix Pack 4 (9.0.2.4) for 9.0.2
Rational ClearQuest Fix Pack 1 (9.1.0.1) for 9.1.0
Rational ClearQuest Fix Pack 5 (9.0.2.5) for 9.0.2
Rational ClearQuest Fix Pack 13 (9.0.1.13) for 9.0.1

APAR status

• Closed as program error.

Error description

• If the CQ Web login page remains open but the user does not log
  in for 15-30 minutes, the login prompt becomes unresponsive.
  The tab has to be closed and a new login page must be opened to
  be able to log on.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * ClearQuest Web                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In ClearQuest Web, the login will become unresponsive if the *
  * user does not login for a long time.                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A fix is available in ClearQuest 9.0.1.12, 9.0.2.4 and 9.1.0.1.
  In ClearQuest Web, the login will not become unresponsive if the
  user does not login for a long time.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST WIN

• Fixed component ID

  5724G3600

Applicable component levels

• R901 PSY

     UP