PH13362: START EXCEL AND RUN THE AUTOMATION CODE TO REFRESH GO! OFFICE 11REPORTS THEN IT IS NOT WORKING

APAR status

• Closed as program error.

Error description

• When start Excel and run the automation code to refresh GO!
  Office reports then it is not working because GO! Office 11 and
  the ribbon is not open and active. The code is running but the
  report will not cleared and refreshed. This worked fine in GO!
  Office 10. With GO! Office 10 it was not required to have GO!
  Office and the ribbon open and active. But this is required
  otherwise it is not possible to create a full automation refresh
  processs on the OS, like Windows starts automatically a Excel
  file and the code will automatically refresh the data in the GO!
  Office report.
  
  When start Excel, GO! Office 11 and the ribbon manually then the
  automation code to refresh GO! Office reports is working fine.
  

Local fix

• no
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Please contact support for access to Cognos for Microsoft    *
  * Office 11.0.1 Interim Fix 2 or later                         *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG CONNECTION

• Fixed component ID

  5724W12CC

Applicable component levels