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PH13312: CLEARCASE JIRA INTEGRATION REPORTS INVALID XML OR INVALID JSON WHEN PROCESSING QUERY RESULTS.

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APAR status

  • Closed as program error.

Error description

  • When using the IBM Rational ClearCase JIRA integration, the
    "settask -find" command will return either an "invalid JSON"
    (9.0.1.0) or "returned an XML response that the client does not
    understand".
    
    This issue occurs with both on-premises and Atlassian-hosted
    JIRA instances.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users of the ClearCase CMI JIRA integration.                 *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * The ClearCase CMI JIRA integration reports invalid XML or    *
    * invalid JSON (version dependent) when attempting to run ct   *
    * settask -find.                                               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearCase version 9.0.1.8
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH13312

  • Reported component name

    CLEARCASE WIN

  • Reported component ID

    5724G2900

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-06-12

  • Closed date

    2019-09-23

  • Last modified date

    2019-09-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARCASE WIN

  • Fixed component ID

    5724G2900

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"901","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
23 September 2019