PH12043: UNABLE TO CONNECT TO JAZZ/RTC 6.0.x SERVER WHEN USING RAD 9.6.1.2 INTEGRATED WITH RTC 6.0.X

APAR status

• Closed as program error.

Error description

• You may observe an error when attempting to connect to an RTC
  6.0.x server when the RTC client is installed with RAD 9.6.1.2.
  Attempts to establish a connection to an RTC 6.0.x server when
  the RTC client is installed into the same package group with RAD
  9.6.1.2 (i.e shell-sharing) may result in several pop-up errors
  when logging into the RTC/Jazz server. Additionally, the
  following stack trace may also be observed in the RAD workspace
  .log file:
  
  !ENTRY com.ibm.team.repository.client 4 2 2018-12-13
  13:38:05.026
  !MESSAGE Problems occurred when invoking code from plug-in:
  "com.ibm.team.repository.client".
  !STACK 0
  java.lang.NoClassDefFoundError:
  org.eclipse.datatools.modelbase.sql.tables.OracleDerivedTable
  at java.lang.ClassLoader.defineClassImpl(Native Method)
  ...
  Caused by: java.lang.ClassNotFoundException:
  org.eclipse.datatools.modelbase.sql.tables.OracleDerivedTable
  cannot be found by
  com.ibm.db.models.oracle_2.2.200.v20180823_0617
  at
  org.eclipse.osgi.internal.loader.BundleLoader.findClassInternal(
  BundleLoader.java:461)
  at
  org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLo
  ader.java:372)
  at
  org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLo
  ader.java:364)
  at
  org.eclipse.osgi.internal.loader.ModuleClassLoader.loadClass(Mod
  uleClassLoader.java:161)
  at java.lang.ClassLoader.loadClass(ClassLoader.java:853)
  ... 51 more
  
  
  The errors observed are related to the following Jazz.net
  defect:
  
  
  473774: errors connecting to Jazz repo when RTC shellshare with
  RAD 9.6.1.2
  (https://jazz.net/jazz/web/projects/Jazz%20Foundation#action=com
  .ibm.team.workitem.viewWorkItem&id=473774)
  
  - and the root cause of the issue has been determined to be due
  to an incompatibility between common plugins that both RAD and
  RTC share.
  

Local fix

• To workaround the issue, you can:
  1) Rollback to a previous RAD fix pack, i.e 9.6.1.1;
  2) Install RTC and RAD into separate packagroups.
  
  Alternatively, you can apply RAD 9.6.1.3 fix pack, which
  contains a fix for this issue.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Rational APplication Developer users                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * UNABLE TO CONNECT TO JAZZ/RTC 6.0.x SERVER WHEN USING RAD    *
  * 9.6.1.2 INTEGRATED WITH RTC 6.0.X                            *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• one of the cases that brought this issue to the forefront was
  TS001710430 (unable to connect to Jazz/RTC server after applying
  RAD 9.6.1.2 fix pack). We engaged RTC L2 directly, who worked
  with RTC dev via Collaboration 86074; from this the issue was
  determined to be a bug in RTC and the following Jazz.net work
  item was opened to track the issue:
  
  errors connecting to Jazz repo when RTC shellshare with 9.6.1.2
  (473774)
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  RATL APP DEV WI

• Fixed component ID

  5724J1901

Applicable component levels