IBM Support

PH09080: INSTALLATION OF CQ ON SOLARIS 11.4 FAILS: "THE PACKAGE <GSK8CRY32> IS CURRENTLY INSTALLED ON THE SYSTEM IN THE GLOBAL ZONE."

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APAR status

  • Closed as program error.

Error description

  • When installong Clearquest 9.0.1.5 on Solaris 11.4, during the
    installation (after clicking the "install" button in IM) it runs
    for awhile like it going to install OK, but then errors out with
    gsk8cry32 error.
    
    This is the error from the Installation Manager log:
    
    <message>Action GskitAction (install /opt/IBM/RationalSDLC)
    failed: java.io.IOException: Exit status 1 from command: pkgadd
    -G -a ./admin -n -d . gsk8cry32
    stderr: pkgadd: ERROR: The package &lt;gsk8cry32&gt; is
    currently installed on the system in the
    global zone. To install the new instance of this package in the
    global
    zone only, you must specify the -G option. To install the new
    instance
    of this package in all zones you must first remove the existing
    instance
    of this package from the global zone first (via pkgrm) and then
    install
    the new instance of this package in all zones.
    pkgadd: ERROR: package &lt;gsk8cry32&gt; cannot be installed on
    this system/zone
    

Local fix

  • After following the steps suggested on the following technote:
    
    Installation or update of IBM Rational ClearCase or IBM Rational
    ClearQuest on Solaris 11.1 fails with the error: "The package
    <gsk8cry32> is currently installed on the system in the global
    zone."
    
    https://www-01.ibm.com/support/docview.wss?uid=swg21649246
    
    Customer was able to install CQ.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users of ClearCase or ClearQuest on Solaris zones on Solaris *
    * 11.                                                          *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * An option used during install of the GSKit on Solaris zones  *
    * was depreciated in Solaris 11. This would cause the GSKit    *
    * installation to fail and subsequently the ClearCase or       *
    * ClearQuest install would also fail.                          *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix is available in ClearCase version 9.0.1.8
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH09080

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-02-26

  • Closed date

    2019-09-23

  • Last modified date

    2019-09-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"901","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
23 September 2019