IBM Support

PH08859: POLICY RETIREMENT PROCESS LEAVES AN ORPHANED POLICY REVIEW COMMENT

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APAR status

  • Closed as program error.

Error description

  • When you retire a Policy, it leaves the Policy Review Comment
    open with no parent.
    
    Prerequisites:
    
    1.	Determine where the new ?Draft? policy should be created and
    ensure other policy libraries exist
    a.	Navigate to Administration -> Settings -> Solutions -> PCM ->
    Global Settings
    b.	Make note of the ?Draft Policy Library? setting
    c.	Make note of the ?Expired Policy Library? and the ?Published
    Policy Library?
    d.	Navigate to Organization -> Business Entities and make sure
    the entity structure from step c exists (if not create it)
    
    Steps to Reproduce:
    
    1.	Create a new Policy
    a.	Navigate to Policy Management -> Policies
    b.	Click the ?Add New? button
    c.	For the parent select the Business Entity from above, step
    1b.
    d.	Type = Conventional
    e.	Owner & Author = OpenPagesAdministrator
    f.	Click ?Save?
    
    2.	Edit the policy to make the ?Next Review Date? = today and
    save
    
    3.	Create a new Policy Review Comment with Type = Final Approval
    a.	From within the policy click on ?Policy Review Comments? on
    the left
    b.	Actions -> Add a new Policy Review Comment
    c.	Provide a name
    d.	Set the owner = OpenPagesAdminstrator
    e.	Set the Type = Final Approval
    f.	Save
    
    4.	Edit the Policy Review Comment -> Click on ?Review Policy? ->
    Set to Approved -> Save
    a.	Actions -> Edit this policy review comment
    b.	Click on ?Review Policy? link
    c.	Set ?Approval Status? = Approved and Save Policy & Procedures
    
    5.	Run the Publishing Policy Report
    a.	Log into the OpenPages Server (Remote Desktop or SSH/Putty)
    b.	Navigate to ../OpenPages/bin
    c.	Run the following command: ./NotificationManager.sh -Username
    OpenPagesAdministrator -Password xxxxxx -NotificationProgram
    "Reporting/Hidden Reports/PCM Policy/Publishing Policy Report"
    -SaveOutput true -LogSession true
    
    6.	Edit the Policy to ?Open Policy for new review Cycle?
    a.	Go to the Detail View for the policy and click on ?Open
    Policy for New Review Cycle?
    
    7.	Edit the policy to make the ?Next Review Date? = today and
    save
    
    8.	Edit the Policy Review Comment -> Review Type = Retirement
    Final Approval, Click Policy Review -> Approved -> Save
    a.	Click on ?Policy Review Comments? on the left
    b.	Click on the Policy Review Comment
    c.	Actions -> Edit this Policy Review Comment
    d.	Set ?Type? = ?Retirement Final Approval?
    e.	Save
    f.	Click on ?Review Policy?
    g.	Set ?Approval Status? = Approved and then ?Save Policy &
    Procedures?
    
    9.	Run Publishing Policy Report (Hidden Report must be run from
    command line)
    a.	Log into the OpenPages Server (Remote Desktop or SSH/Putty)
    b.	Navigate to ../OpenPages/bin
    c.	Run the following command: ./NotificationManager.sh -Username
    OpenPagesAdministrator -Password xxxxxx -NotificationProgram
    "Reporting/Hidden Reports/PCM Policy/Publishing Policy Report"
    -SaveOutput true -LogSession true
    
    10.	Go back to the Policy Review Comment and notice it is Open
    with no parent
    
    Expected Results:
    
    The Policy Review Comment should be closed.
    
    Actual Results:
    
    The Policy Review Comment is left in an OPEN state with no
    parent Policy.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * OpenPages Users                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * POLICY RETIREMENT PROCESS LEAVES AN ORPHANED POLICY REVIEW   *
    * COMMENT                                                      *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Customers should download OpenPages with Watson 8.2 Fix Pack *
    * 1 (8.2.0.1). See the following document for details on       *
    * obtaining OpenPages 8.2.0.1:                                 *
    * https://www.ibm.com/support/pages/openpages-watson-82-fix-pa *
    * ck-1                                                         *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PH08859

  • Reported component name

    OPENPAGES GRC

  • Reported component ID

    5725D5100

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-02-21

  • Closed date

    2021-03-01

  • Last modified date

    2021-03-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    OPENPAGES GRC

  • Fixed component ID

    5725D5100

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730"}]

Document Information

Modified date:
02 March 2021