PH07115: "RSV-CM-0011 THE USER CAPABILITY CACHE SIGNATURE IS INVALID" IS RAISED INTERMITTENTLY WHEN RUNNING JOBS

APAR status

• Closed as fixed if next.

Error description

• "RSV-CM-0011 The user capability cache signature is invalid" is
  raised intermittently when running jobs
  
  This error message "RSV-CM-0011 The user capability cache
  signature is invalid" is raised randomly on jobs.
  Sometimes the same job can succeed. Sometimes when you execute
  it it fails with the above error.
  
  Checking the log files, you can see errors like :
  
  10.xx.xx.xx:9300 11624 2019-01-04 12:13:36.127 +1
  6BA16424B642F7CE9F99AF49332AD8A86201476BFC1AC41388D8B635B13FB0BC
  qGy2jvdqlhdGdl429wjq4yhGwsw9qwwwC422qjqw Default
  Executor-thread-326 CM 12 3 Audit.Other.cms.CM QUERY REPORTVIEW
  /Team Content/Executive Sales Flash/ReportView1 Success
  
  10.xx.xx.xx:9300 7552 2019-01-04 12:13:36.205 +1 6704 CRP 12 1
  Audit.RTUsage.CAM.CRP fatal CryptoObject Failure
  <messages><message><messageString><![CDATA[Server returned
  error: CAM-CRP-1560 Unable to find the common symmetric key with
  alias '{0}'. ]]></messageString></message></messages>
  
  10.xx.xx.xx:9300 7552 2019-01-04 12:15:21.395 +1 6704 CRP 12 1
  Audit.RTUsage.CAM.CRP CSKStoreReader::getCSK CSK Failure
  <messages><message><messageString><![CDATA[CSKStoreReader:getCSK
  - Could not load CSK with ID 'rtyDXnnSiwbf0Kpc4Vy4DkydUeA='
  locally and failed when trying to get it from the remote
  CM.]]></messageString></message></messages>
  
  Reference: APAR PI70391
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Analytics 11.1.2                       *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels