PH05206: BLANK SCREEN BEFORE LOADING ICON APPEARS WHEN SETTING VALUE PROMPT IN A REPORT VIEW

APAR status

• Closed as fixed if next.

Error description

• When a client attempts to set value prompts using the following
  steps:
  Select any report with multiple prompts > "..." > Create a
  report view (saved in "My content")
  Go to the saved report view > Properties > "Report" tab > Check
  "Prompt for values"
  Click "Set values" > Set
  A totally blank screen appears for few seconds before the
  loading icon appears.
  The severity of the latency depends on the number of prompts
  used and the complexity of the report, also with caching (takes
  longer the first time in the browsing session)... in the
  associated case the latency was 17 seconds causing the end users
  to have the impression that Cognos was frozen.
  
  I've attached a deployment for testing (based on GO SALES
  (query)) , issue replicated on R11 and R12... this sample will
  not work on R13 however the latency confirmed existing on other
  sample reports with prompts.
  Issue tested on Chrome, Firefox and IE. Exists in all.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Analytics 11.1.2                       *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels