PH04115: CA 11 REPORT USING CUSTOM FILTER AND HOLDING SHIFT KEY TO SELECTMULTIPLE ITEMS RESULTS IN SELECTED ITEMS COUNT BEING ZERO

APAR status

• Closed as fixed if next.

Error description

• In CA 11 running report and using report list custom filter
  option and filtering on multiple items by selecting one or more
  items and holding Shift key to select multiple items results in
  filter selected items count turning to zero and no items being
  selected to filter on.
  
  User runs report and try to use custom filter
  
  Select one of the values and click + hold Shift, and scrolling
  to the bottom of the filter list and selection count turns from
  1 to 0
  
  Expected functionality is for filter selection to add into count
  all of the items from first selected item to the end of list.
  
  Same issue if selecting two, three or more items and then
  scrolling down, count of selected items turns to 0, and there is
  no items selected for filter.
  
  It seam like that there is a limitation on the number of the
  items that can be selected before selected items count turns to
  0.
  
  
  Intermittently there is following error returned when holding
  Shift and scrolling to select multiple items from filter list:
  
  "RSV-SRV-0126 The request was canceled..."
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Analytics 11.1.2                       *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels