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PH02951: MOBILEFIRST ANDROID CLIENTS FAIL TO CONNECT TO THE SERVER DUE TOAN "INCORRECT JWT FORMAT" ERROR

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APAR status

  • Closed as program error.

Error description

  • Product components impacted:  MobileFirst Cordova SDK
Affected mobile development environments: Android
Mobile Devices Operating Systems impacted: Android
User roles impacted: User
Distribution: npm, Fix Central
Versions affected: 8.0

The "Incorrect JWT format" error can result if the time on the
client device is not synchronized with the server.
If the client time is ahead of the server time, then the issue
does
not occur.  But if the client time is behind the server time,
then this error will occur.

Local fix

  • Ensure that client and server times are synchronized, or that
the server time is earlier than the client time.

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* End users of Cordova apps with the MobileFirst plugin added. *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* When a Cordova app on an Android device connects to the      *
* MobileFirst with the time on the device behind the time on   *
* the server, the server returns an "Incorrect JWT format"     *
* error.                                                       *
****************************************************************
* RECOMMENDATION:                                              *
* -                                                            *
****************************************************************

Problem conclusion

  • The problem was fixed to ensure that the time difference between
the client and server is taken into account

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PH02951
    • 

  • Reported component name
    MOBILE1ST PF EN
    • 

  • Reported component ID
    5725I4300
    • 

  • Reported release
    800
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2018-09-18
    • 

  • Closed date
    2018-10-09
    • 

  • Last modified date
    2018-10-09
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    MOBILE1ST PF EN
    • 

  • Fixed component ID
    5725I4300
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSZH4A","label":"IBM Worklight"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"800","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            09 October 2018
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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