IBM Support

PH02168: TOOLBAR IS EMPTY WHEN RHAPSODY WINDOW IS ON "LEFT" EXTENDED DISPLAY.

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APAR status

  • Closed as program error.

Error description

  • + Issue :
    
       - Connect extend monitor via VGA connector.
       - Change Windows setting to extend monitor be left side.
       - Rhapsody move to left screen and click or hovering on
    diagram, happen tool tip is blank as below.
       - But, change position laptop's right side nothing happen.
    
    + Test
    
          Version            Issue
       -8.2.1 32bit       Not happen
       -8.2.1 64bit       Not happen
       -8.3 32bit          Not happen
       -8.3 64bit          Not happen
       -8.3.1 32bit       Happen (Build 9835550)
       -8.3.1 64bit       Happen
       -8.3.1 32bit fx1  Happen (Build 9835588)
       -8.3.1 64bit fx1  Happen
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Rhapsody                                                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Hovering Tooltip toolbar: toolbar is empty when Rhapsody     *
    * window is on extended display                                *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • Hovering tooltip toolbar is empty when Rhapsody window is on
    left extended display.
    Now working of hovering tooltip toolbar is as expected. It does
    not look empty when Rhapsody window is on left extended display.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH02168

  • Reported component name

    TLOGIC RHAPSODY

  • Reported component ID

    5724V74RP

  • Reported release

    831

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-08-27

  • Closed date

    2019-04-29

  • Last modified date

    2019-04-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC RHAPSODY

  • Fixed component ID

    5724V74RP

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS7P9W","label":"Rational Rhapsody"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"831","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
29 April 2019