IBM Support

PH01696: INSTALLATION IS BEING ROLLED BACK JUST AS INSTALLATION APPEARS TO BE COMPLETE.

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APAR status

  • Closed as program error.

Error description

  • User is trying to install Rhapsody 8.3.1 on a Windows 10
platform and the installation procedure starts to rollback
(uninstall) the software towards the end of the installation
process.
This occurs consistently regardless of what add-on applications
where selected.

Once all the installation options are chosen and the
installation of Rhapsody begins you can witness the software
being placed onto the system. As the install procedure appears
to get close to finishing the software starts to get removed
from the system (unistalled).

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* Rhapsody                                                     *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* Installation is being rolled back just as installation       *
* appears to be complete.                                      *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

    



Problem conclusion


    

  • using InstallShield 2012 Sp1

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PH01696
    • 

  • Reported component name
    TLOGIC RHAPSODY
    • 

  • Reported component ID
    5724V74RP
    • 

  • Reported release
    831
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2018-08-14
    • 

  • Closed date
    2019-04-29
    • 

  • Last modified date
    2019-04-29
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TLOGIC RHAPSODY
    • 

  • Fixed component ID
    5724V74RP
    • 



Applicable component levels


    








      
          
                    

          

          [{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS7P9W","label":"Rational Rhapsody"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"831","Edition":"","Line of Business":{"code":"","label":""}}]
          

                    

        
        

        

      


      


        

            

            
Document Information


            

            


                        

            Modified date:
            

            29 April 2019
            

            
            
          

        


        

        


      


    


  





    

  



  
    
      

      
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