OA38994: SERVICEPOINTS DISAPPEAR FROM ITM SERVICE INDEX

Obtain the fix for this APAR.

APAR status

• Closed as program error.

Error description

• ********************** START OF APAR OPEN TEMPLATE
  *****************
  
  * Please open an apar with the following severity and
  information:
  *
  APAR Type:            Field
  Approver Initials:    NC
  Severity:             2
  Reported Release:     622
  Compid:               5724C04MS Tivoli Enterprise Management
  Server
  ABSTRACT:             Servicepoints disappear from ITM Service
  Index
  
  PROBLEM DESCRIPTION:
  ITM Service Index entries are removed at what appears to be
  random
  intervals.  All servicepoints on the ITM Service Index are
  subject
  to this defect and may be removed in error.  This removal leads
  to
  loss of TEPS, or ITM Service Console, or Agent Service Interface
  connectivity.  This defect is more likely to occur on systems
  with
  many TEP web browser-initiated connects and disconnects.
  Defective
  code matches on port and not the entire socket address.  In
  heavy use,
  this defect results in the owner of a service with the same port
  as
  a TEP client being removed in error from the ITM Service Index.
  RECREATE INSTRUCTIONS: none.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All ITMS/ENGINE users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION: A MESSAGE SLOT WITH DBCS CHARACTERS IS  *
  *                      NOT ADDED TO THE EVENT EIF MESSAGE SLOT *
  *                      FOR EVENTS BEING SENT FROM THE          *
  *                      MANAGEMENT SERVER.                      *
  ****************************************************************
  * RECOMMENDATION: Apply the PTF.                               *
  ****************************************************************
  If a slot mapping contains DBCS characters and the hub
  monitoring server locale is not en_US or UTF8 but is the
  local locale, the value may not get added to the event.
  

Problem conclusion

• The EIF forwarding now copies data directly into memory
  instead of processing it like a string.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

  IV07861

• APAR is sysrouted TO one or more of the following:

Modules/Macros

•    KDELIB
  

Fix information

• Fixed component name

  CT/ENGINE

• Fixed component ID

  5608A41CE

Applicable component levels

• R623 PSY UA64470

     UP12/03/09 P F203

Fix is available

• Select the PTF appropriate for your component level. You will be required to sign in. Distribution on physical media is not available in all countries.