OA37837: SERVICEPOINTS DISAPPEAR FROM ITM SERVICE INDEX

APAR status

• Closed as program error.

Error description

• ********************** START OF APAR OPEN TEMPLATE
  *****************
  
  * Please open an apar with the following severity and
  information:
  *
  APAR Type:            Field
  Approver Initials:    NC
  Severity:             2
  Reported Release:     622
  Compid:               5724C04MS Tivoli Enterprise Management
  Server
  ABSTRACT:             Servicepoints disappear from ITM Service
  Index
  
  PROBLEM DESCRIPTION:
  ITM Service Index entries are removed at what appears to be
  random
  intervals.  All servicepoints on the ITM Service Index are
  subject
  to this defect and may be removed in error.  This removal leads
  to
  loss of TEPS, or ITM Service Console, or Agent Service Interface
  connectivity.  This defect is more likely to occur on systems
  with
  many TEP web browser-initiated connects and disconnects.
  Defective
  code matches on port and not the entire socket address.  In
  heavy use,
  this defect results in the owner of a service with the same port
  as
  a TEP client being removed in error from the ITM Service Index.
  RECREATE INSTRUCTIONS: none.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All ITMS/ENGINE users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION: SERVICE POINTS DISAPPEAR FROM THE IBM   *
  *                      TIVOLI MONITORING SERVICE INDEX.        *
  ****************************************************************
  * RECOMMENDATION: Apply the PTF.                               *
  ****************************************************************
  IBM Tivoli Monitoring Service Index entries are removed at
  random intervals. All service points on the IBM Tivoli
  Monitoring Service Index are subject to this defect and may
  be removed in error. This leads to loss of the portal
  server, or IBM Tivoli Monitoring Service Console, or Agent
  Service Interface connectivity. This defect is more likely
  to occur on systems with many portal client web browser-
  initiated connects and disconnects. Defective code matches
  on port and not the entire socket address. In use, this
  defect results in the owner of a service with the same port
  as a portal client being removed in error from the IBM
  Tivoli Monitoring Service Index.
  

Problem conclusion

• The service now matches on full socket address when removing
  IBM Tivoli Monitoring Service Index entries.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

  IV07861

• APAR is sysrouted TO one or more of the following:

Modules/Macros

•    KDELIB
  

Fix information

• Fixed component name

  CT/ENGINE

• Fixed component ID

  5608A41CE

Applicable component levels

• R622 PSY

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