APAR status
Closed as program error.
Error description
When the name of a user's mail database contains a special character (e.g. mail/téstuser.nsf), the user may be able to add his or her account to a Traveler-supported mobile device, but may not see any data sync to the device. The Traveler server has been updated to ensure that mail files with special characters are processed correctly, and that future changes to these databases are properly detected.
Local fix
Customers may set the notes.ini parameter NTS_PUSH_CHANGEDDB_MINIMUM_BUILDNUMBER to 1000 (or any value higher than the current Domino build level) on a standalone Traveler server, or on all Traveler servers in an HA pool. When checking for changes to users' mail files, this notes.ini value will cause Traveler to retrieve the list of *all* changed databases from Domino on a given server, rather than just the list of monitored databases that have changed. This will ensure that changes are successfully detected for users whose mail files contain special characters.
Problem summary
DBCS Characters in the mail file may prevent sync of data for that user via IBM Traveler.
Problem conclusion
The IBM Traveler server has been updated to correctly handle this scenario.
Temporary fix
This fix will be included in IBM Traveler 9.0.1.17 and later releases. For the latest IBM Traveler maintenance release available please see this technote: http://www.ibm.com/support/docview.wss?uid=swg24019529
Comments
APAR Information
APAR number
LO91819
Reported component name
LOTUS NOTES TRA
Reported component ID
5724E6204
Reported release
901
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-03-13
Closed date
2017-03-16
Last modified date
2017-03-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
LOTUS NOTES TRA
Fixed component ID
5724E6204
Applicable component levels
R901 PSY
UP
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Document Information
Modified date:
16 March 2017