LO91819: MAIL FILES WITH SPECIAL CHARACTERS IN THE NAME MAY NOT BE ABLE TO SYNC DATA TO TRAVELER DEVICES

APAR status

• Closed as program error.

Error description

• When the name of a user's mail database contains a special
  character (e.g. mail/téstuser.nsf), the user may be able to add
  his or her account to a Traveler-supported mobile device, but
  may not see any data sync to the device.
  
  The Traveler server has been updated to ensure that mail files
  with special characters are processed correctly, and that future
  changes to these databases are properly detected.
  

Local fix

• Customers may set the notes.ini parameter
  NTS_PUSH_CHANGEDDB_MINIMUM_BUILDNUMBER to 1000 (or any value
  higher than the current Domino build level) on a standalone
  Traveler server, or on all Traveler servers in an HA pool. When
  checking for changes to users' mail files, this notes.ini value
  will cause Traveler to retrieve the list of *all* changed
  databases from Domino on a given server, rather than just the
  list of monitored databases that have changed. This will ensure
  that changes are successfully detected for users whose mail
  files contain special characters.
  

Problem summary

• DBCS Characters in the mail file may prevent sync of data for
  that user via IBM Traveler.
  

Problem conclusion

• The IBM Traveler server has been updated to correctly handle
  this scenario.
  

Temporary fix

• This fix will be included in IBM Traveler 9.0.1.17 and later
  releases.  For the latest IBM Traveler maintenance release
  available please see this technote:
  
  http://www.ibm.com/support/docview.wss?uid=swg24019529
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS NOTES TRA

• Fixed component ID

  5724E6204

Applicable component levels

• R901 PSY

     UP