LO91723: USERS STOP RECEIVING MAIL AFTER MAIL SERVER IS RESTARTED

APAR status

• Closed as program error.

Error description

• Traveler has a problem when all mail servers for a specific
  user's goes down at one time and after the mail servers are
  restarted users are able to synch data from the device, but no
  new mails come down to the device. This was introduce in
  9.0.1.16 fix pack.
  
  The work around is to either do
   - Tell Traveler Push Disable <UserId> and Tell Traveler Push
  Enable <UserId> for each effected user or
   - Restart IBM Traveler after the mail files have been
  restarted. Either of these approach will resolve the issue.
  

Local fix

• See description
  

Problem summary

• This is a rare scenario where the user doesn't have a replica
  mail server or all replicas are down at the same time.
  

Problem conclusion

• The IBM Traveler server has been updated to handle this scenario
  correctly.
  

Temporary fix

• This fix will be included in IBM Traveler 9.0.1.17 and later
  releases.  For the latest IBM Traveler maintenance release
  available please see this technote:
  
  http://www.ibm.com/support/docview.wss?uid=swg24019529
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS NOTES TRA

• Fixed component ID

  5724E6204

Applicable component levels

• R901 PSY

     UP