APAR status
Closed as program error.
Error description
Traveler has a problem when all mail servers for a specific user's goes down at one time and after the mail servers are restarted users are able to synch data from the device, but no new mails come down to the device. This was introduce in 9.0.1.16 fix pack. The work around is to either do - Tell Traveler Push Disable <UserId> and Tell Traveler Push Enable <UserId> for each effected user or - Restart IBM Traveler after the mail files have been restarted. Either of these approach will resolve the issue.
Local fix
See description
Problem summary
This is a rare scenario where the user doesn't have a replica mail server or all replicas are down at the same time.
Problem conclusion
The IBM Traveler server has been updated to handle this scenario correctly.
Temporary fix
This fix will be included in IBM Traveler 9.0.1.17 and later releases. For the latest IBM Traveler maintenance release available please see this technote: http://www.ibm.com/support/docview.wss?uid=swg24019529
Comments
APAR Information
APAR number
LO91723
Reported component name
LOTUS NOTES TRA
Reported component ID
5724E6204
Reported release
901
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-02-28
Closed date
2017-03-16
Last modified date
2017-03-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
LOTUS NOTES TRA
Fixed component ID
5724E6204
Applicable component levels
R901 PSY
UP
[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.0.1","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
16 March 2017