IBM Support

LO89952: DELETED DEVICES STILL SEEN IN UI AFTER REPEATED CLEANUP

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Direct links to fixes

IBM Traveler 9.0.1.13 for Windows
IBM Traveler 9.0.1.13 for Linux
IBM Traveler 9.0.1.13 for IBMi

 

APAR status

  • Closed as program error.

Error description

  • Even after repeated cleanup and delete commands issued , some
deleted devices still appear in traveler administration UI.

Local fix

  • set NTS_ADMIN_CLEANUP_TIMEOUT=0 , restart server.

This should immediately remove all previously deleted devices
that are not monitored by traveler.

After server is restarted and cleanup is complete (takes 5-10
mins based on amount of data) , this setting can be removed from
notes.ini on or before next scheduled restart.

Problem summary

  • Mod time was getting updated for users in delete pending state
thus preventing the cleanup on age to work correctly.

Problem conclusion

  • The IBM Traveler server has been updated to handle this scenario
correctly.  After upgrade it may take up to 30 days for users to
be removed by the cleanup task.

Temporary fix

Comments

  • 



APAR Information




    

  • APAR number
    LO89952
    • 

  • Reported component name
    LOTUS NOTES TRA
    • 

  • Reported component ID
    5724E6204
    • 

  • Reported release
    901
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2016-08-16
    • 

  • Closed date
    2016-08-16
    • 

  • Last modified date
    2016-08-16
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    LOTUS NOTES TRA
    • 

  • Fixed component ID
    5724E6204
    • 



Applicable component levels


    

  • R901  PSY
       UP
    • 








      
          
                    

          

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Document Information


            

            


                        

            Modified date:
            

            16 August 2016
            

            
            
          

        


        

        


      


    


  





    

  



  
    
      

      
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