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LO88312: NOTES 8.5.3 FP3 CANNOT BE UPGRADED TO NOTES 9.0.1 FP5 IF1 USING SMART UPGRADE

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You can track all active APARs for this component.

 

APAR status

  • Closed as fixed if next.

Error description

  • When running Smart Upgrade with SURunAs in Notes 8.5.3 FP3 to
upgrade it to Notes 9.0.1 FP5 IF1, the installation just
finishes without any error, however, the Notes Client did not
get upgraded.

After isolating the issue, found out that running the SURunAs
locally encounters an error about "Failed to launch process as
specified user. error: 5" when using SURunAs 8.5.2, but when
using SURunAs 8.5.3 and 9.0.1, an Interactive Service Detection
appears and when viewing the message, the error says "Error
1303. The installer has insufficient privileges to access this
directory: C:\Windows\winsxs\b2rg91xw.1p4. The installation
cannot continue. Log on as an administrator or contact your
system administrator."

Local fix

  • 



Problem summary


    

  • This APAR is closed as FIN. We have deferred the fix to a
 future release.

    



Problem conclusion


    

  • 



Temporary fix


    

  • 



Comments


    

  • This APAR is associated with SPR# RCCYA7Y38V.
This APAR is closed as FIN. We have deferred the fix to a
 future release.

    



APAR Information




    

  • APAR number
    LO88312
    • 

  • Reported component name
    NOTES CLIENT
    • 

  • Reported component ID
    5724E6255
    • 

  • Reported release
    853
    • 

  • Status
    CLOSED  FIN
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2016-03-11
    • 

  • Closed date
    2016-08-08
    • 

  • Last modified date
    2016-08-08
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    



Applicable component levels


    

  • R853  PSN
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSKTWP","label":"Lotus Notes"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.3","Edition":"","Line of Business":{"code":"","label":""}}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            08 August 2016
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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