LO87614: ADDITIONAL TELL COMMANDS TO REPAIR DUPLICATE ACCOUNTS OR MISSING ITEMS.

IBM Traveler 9019 for Windows
IBM Traveler 9019 for Linux
IBM Traveler 9019 for IBMi

APAR status

• Closed as program error.

Error description

• Through multiple layers of server migration we have found and
  fixed two problems that customers may have experienced at some
  point.  This APAR is being used to deliver two tell commands
  that will check for any users who may have either of these
  problems and offer a repair option.  Note that the repair does
  cause the user's device to resync data.  Generally the user is
  not even aware the device performed the resync, but it could be
  noticeable if the user is in the middle of reading or composing
  e-mail on their device.
  
  Tell command details.  Note use the show command to determine if
  problem exists.  Recommended to use the repair option during off
  peak hours or scheduled maintenance window.
  
  tell traveler DbRecordsCheck <command> <max>
  
   Where <command> includes:
     Show   - Displays all users with missing
              or orphaned Traveler database records.
     Repair - Performs a Reset command on any
              users with missing or orphaned Traveler database
              records.
  
   Where <max> indicates the maximum number of users with missing
     records to check.
     ''*'' may be used to indicate all users (no maximum).
  
  
  tell traveler DbAccountsCheck <command> <max>
  
   Where <command> includes:
     Show   - Displays all users with more
              than one Traveler database account records.
     Repair - Performs a Reset command on
              any users with more than one Traveler database
              account record.
  
   Where <max> indicates the maximum number of users with more
     than one Traveler database account records to check.
     ''*'' may be used to indicate all users (no maximum).
  

Local fix

• NA
  

Problem summary

• Both problems appear to be a result of multiple levels of
  migration through Traveler versions, though neither problem
  appears common.  Symptoms of both include missing certain items
  on mobile device which may include calendar entries, contacts,
  e-mail or e-mail folders.
  

Problem conclusion

• Tell commands provided to make it easy to determine if one of
  these problems exist and a repair option provide to eliminate
  the issue.  It is not expected either issue would return once
  resolved.
  

Temporary fix

• This fix will be included in IBM Traveler 9.0.1.9 and all later
  releases.  See this technote for the latest release information.
  
  http://www.ibm.com/support/docview.wss?uid=swg24019529
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS NOTES TRA

• Fixed component ID

  5724E6204

Applicable component levels

• R901 PSY

     UP