IBM Support

LO87612: EMAIL BODY MISSING ON DEVICE DUE TO UNRECOGNIZED MIME CHARACTER SET

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APAR status

  • Closed as program error.

Error description

  • When syncing certain MIME documents to a Traveler device (when
    NTS_MIME_NATIVE_PROCESSING is enabled on the server), parts of
    the body or the entire body may be missing.
    
    This problem occurs when the character set used in the
    text/plain or text/html section of the MIME document is not
    recognized by the Domino APIs that get the character set ID
    information, and cause these APIs to return an error.
    
    Previously Traveler would stop processing a MIME part if the
    character set was not recognized, which prevented the content
    from being added to the message being synced to the device. We
    have added code to allow the server to continue processing the
    MIME part in this case and simply allow the client to handle the
    character set, even if Domino did not recognize it.
    

Local fix

  • NA
    

Problem summary

  • This problem only seen when the document in question is in a
    character set not recognized by the Domino server which is not
    very common.
    

Problem conclusion

  • The IBM Traveler server was updated to sync the document to
    mobile device expecting that it will recognize the document
    character set.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO87612

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-01-08

  • Closed date

    2016-01-09

  • Last modified date

    2016-01-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.0.1","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
09 January 2016