LO87084: EXTERNAL EMAILS WITH PDF ATTACHMENTS ARE BEING SENT WITH APPLICATION/OCTET-STREAM INSTEAD OF APPLICATION/PDF

APAR status

• Closed as fixed if next.

Error description

• Customer is sending email with PDF attachment to external
  customers using an open source webmail Roundcube.
  
  The attachment is sent by Notes and tagged as Content-Type:
  application/octet-stream and is received externally in
  Roundcube as Content-Type: application/octet-stream. The
  external Roundcube recipient is unable to open the pdf
  attachment.
  

Local fix

• Collaborating with our Mail Routing team, we were able to find a
  solution using the following server and client settings we are
  to get to send the PDF attachment as "Content-type:
  application/pdf" and received in Gmail as the same.
  
  1. On the server configuration:
  
  Go to Outbound Conversion Options/Message Content/from Notes to
  Plain Text and HTML
  
  2. On Notes client Preferences
  
  Preferences/Mail/Internet
  Internet mail Format:   HTML and Plain Text
  Multilingual Internet mail format:    Use Unicode and prompt
  
  3. On the Notes client's default Location
  
  Location document /Mail/Format for messages addressed to
  internet addresses:     Notes Rich Text Format
  
  However customer is not receptive to implement the change
  using Use Unicode and prompt or  Notes Rich Text Format will
  enable to return previous issues with calendar entries and
  formatting of their email
  
  Forums in Roundcube view it is a message parsing issue with
  Roundcube
  
  Customer thinks it is a Domino/Notes issue as outbound PDF
  attachments are not being identified as PDF though the file
  identifications are enabled for outbound for PDF's.
  

Problem summary

• This APAR is closed as FIN. We have deferred the fix to a
   future release.
  

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# MEERA4JURE.
  This APAR is closed as FIN. We have deferred the fix to a
   future release.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R901 PSN

     UP