LO87022: TRAVELER CRASHING WITH LARGE MIME DOCUMENT WITH NO TEXT/PLAIN PART

IBM Traveler 9019 for Windows
IBM Traveler 9019 for Linux
IBM Traveler 9019 for IBMi

APAR status

• Closed as program error.

Error description

• Traveler crashing with large mime document with no text/plain
  part
  
  Since the preview text needs to be in text/plain, IBM Traveler
  trying to convert the document entire text/html part to
  text/plain. This processing is taking a long time.  The sympotms
  is that there may be Java OutOfMemory exceptions with the
  following stacks in the java core file. The key is that the same
  thread is sitting in the JSoupUtil.convertHtml2Text for a long
  period of time.
  
  3XMTHREADINFO
  "DS-0818[4-3-2-48003762-48003760][FA5E7DCAD3874ED9FBC71DE85B88F2
  FC][48003752]" J9VMThread:0x0000000027691E00,
  j9thread_t:0x0000000026F7C690,
  java/lang/Thread:0x00007FF651AAC350, state:CW, prio=5
  3XMJAVALTHREAD            (java/lang/Thread getId:0x57,
  isDaemon:false)
  3XMTHREADINFO1            (native thread ID:0x818, native
  priority:0x5, native policy:UNKNOWN)
  3XMTHREADINFO3           Java callstack:
  4XESTACKTRACE                at
  org/jsoup/parser/HtmlTreeBuilderState$15.process(HtmlTreeBuilder
  State.java:1151(Compiled Code))
  4XESTACKTRACE                at
  org/jsoup/parser/HtmlTreeBuilder.process(HtmlTreeBuilder.java:11
  1(Compiled Code))
  4XESTACKTRACE                at
  org/jsoup/parser/TreeBuilder.runParser(TreeBuilder.java:48(Compi
  led Code))
  4XESTACKTRACE                at
  org/jsoup/parser/HtmlTreeBuilder.parseFragment(HtmlTreeBuilder.j
  ava:101(Compiled Code))
  4XESTACKTRACE                at
  org/jsoup/parser/Parser.parseFragment(Parser.java:105(Compiled
  Code))
  4XESTACKTRACE                at
  org/jsoup/parser/Parser.parseBodyFragment(Parser.java:131(Compil
  ed Code))
  4XESTACKTRACE                at
  org/jsoup/Jsoup.parseBodyFragment(Jsoup.java:148)
  4XESTACKTRACE                at
  org/jsoup/Jsoup.clean(Jsoup.java:231)
  4XESTACKTRACE                at
  com/lotus/sync/TSS/Util/JSoupUtil.convertHtml2Text(JSoupUtil.jav
  a:60)
  4XESTACKTRACE                at
  com/lotus/sync/dca/fieldmap/Converter.exportDocGeneric(Converter
  .java:1102(Compiled Code))
  4XESTACKTRACE                at
  com/lotus/sync/dca/fieldmap/Converter.exportDoc(Converter.java:4
  00(Compiled Code))
  4XESTACKTRACE                at
  com/lotus/sync/dca/BackEndMonitor.getEntry(BackEndMonitor.java:1
  844(Compiled Code))
  4XESTACKTRACE                at
  com/lotus/sync/dca/BackEndMonitor.getDataItem(BackEndMonitor.jav
  a:1520(Compiled Code))
  4XESTACKTRACE                at
  com/lotus/sync/dca/BackEndMonitor$1.Next(BackEndMonitor.java:146
  3(Compiled Code))
  
  
  The fix is truncate the HTML body part using Notes.ini parameter
  NTS_BODY_THRESHOLD (default value of 2M) and text part to
  NTS_BODY_PLAIN_THRESHOLD (Default 10k).
  

Local fix

Problem summary

• Traveler server may crash when processing a large mime format
  mail document that is missing the plain text version.
  

Problem conclusion

• This is somewhat unusual document format but the IBM Traveler
  server has been updated to correctly handle.
  

Temporary fix

• This fix will be included in IBM Traveler 9.0.1.9 and all later
  releases.  See this technote for the latest release information.
  
  http://www.ibm.com/support/docview.wss?uid=swg24019529
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS NOTES TRA

• Fixed component ID

  5724E6204

Applicable component levels

• R901 PSY

     UP