LO86630: MAAS360 SECUREMAIL CLIENT ON IOS NOT GETTING MAILS WITH THE LINK TO COMPANION

IBM Traveler 9019 for Windows
IBM Traveler 9019 for Linux
IBM Traveler 9019 for IBMi

APAR status

• Closed as program error.

Error description

• Traveler has the concept of a DeviceType which is used to
  determine what type of device it is based on device id, user
  agent, and other inputs.  Whether operations were supported or
  not is then controlled per DeviceType.  If this was working
  before, it means the DeviceType as the Apple mail client and not
   the MaaS360 SecureMail client as the M360 client was not in the
   list of devices that supported the Companion and therefore
  wouldn't get the download link - as the customer noticed.  What
  has probably happened is that the DeviceType classification got
  fixed, and when it did, it really was the M360 client which
  wasn't allowed to have Companion links.  Therefore, it was
  previously working as a side effect of another bug and once that
   bug was fixed, the side effect went away.
  However, it is easy enough to add M360 for iOS into the list of
  DeviceTypes that are allowed to use Companion on iOS.  The APAR
  will add that function.
  

Local fix

• You could change the notes.ini DEVICE_TYPE values to force the
  MaaS360 Client on iOS to be classified as the Apple client, but
  that is untested and might have other side effects.
  

Problem summary

• IBM Traveler server was not sending a Companion Application link
  for encrypted mail to Maas360 Secure Mail client on Apple
  devices.
  

Problem conclusion

• The IBM Traveler server has been updated to send an IBM
  Companion compatible link for Domino encrypted mail when syncing
  with the Mass360 Secure Mail application on Apple devices.
  

Temporary fix

• This fix will be included in IBM Traveler 9.0.1.9 and all later
  releases.  See this technote for the latest release information.
  
  http://www.ibm.com/support/docview.wss?uid=swg24019529
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS NOTES TRA

• Fixed component ID

  5724E6204

Applicable component levels

• R901 PSY

     UP