IBM Support

LO86466: ENCRYPTED ATTACHMENTS ERROR 400 WHEN VIEWING IN COMPANION

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APAR status

  • Closed as program error.

Error description

  • The problem is limited to IBM Traveler High Availability
    environment where the Companion application is requested to
    download an attachment and the request is load balanced in from
    on IBM Traveler server to its Master monitor server.  This
    causes the code to not do the look up and when the it tries to
    open the user's mail file, but the values have not been set.
    
    The NTSError log will have log records like the following
    
    SEVERE CNotesDb.cpp.Open#176 Internal Error: Debug Data: Could
    not allocate memory opening  on  outLength=0
    SEVERE  dna.cpp.jniValidateNotesIdPassword#9554 Error: "Internal
    Error:  Problem connecting to Domino user mailfile. Debug Data:
    Domino Server='' Mailfile=''
    
    The fix is to ensure that user's mail server and mail file are
    set before trying to open theuser's mail file.
    

Local fix

  • Only effects encrypted emails.
    

Problem summary

  • Encrypted e-mail with attachments may get 400 error when trying
    to view the attachment in IBM Companion on iOS devices.
    

Problem conclusion

  • Problem was only seen using IBM Companion and not IBM Verse to
    view encrypted mail.  The IBM Traveler server has been updated
    to resolve.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO86466

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-09-22

  • Closed date

    2015-09-30

  • Last modified date

    2015-09-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP

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Document Information

Modified date:
30 September 2015